- Report: #1525704
Complaint Review: Samsung Electronics America -
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Author Confirmed
Why?
Samsung Electronics America
United States
Web:
samgsung.com
Categories:
Business Rating:
(1)
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Samsung Electronics America Samsung Samsung Electronics Odyssey G9 Warranty and Customer Service Nightmare
I am extremely disappointed with Samsung Electronics and their failure to provide an appropriate solution for my malfunctioning monitor, which is still under warranty. The Samsung monitor (Odyssey G9) stopped working after emitting a popping sound and producing a burnt smell. Since then, it has not turned on. I have reached out to Samsung Electronics, Samsung Specialty Claims, USSI Global, and the technician assigned to my case multiple times to have my monitor repaired, replaced, or refunded. My experience has been plagued by a lack of coordination, miscommunication, and an inability to reach a satisfactory resolution, despite having multiple case numbers assigned to me. Throughout this frustrating process, I have contacted Samsung's customer service through phone calls, text messages, chats, and emails, as well as arranged two service appointments. However, my issue remains unresolved, and I have been bounced around between different departments and representatives. Each time, I have had to re-explain my situation to the new contact, only to face more delays and a lack of progress. It is disheartening to see a well-known company like Samsung Electronics fail to honor its warranty and provide proper customer support for its products. As a valued customer, I expected better service and a timely resolution to my problem. I hope that sharing my experience here will serve as a warning for others to carefully consider their options before purchasing a Samsung product. If you are considering buying a Samsung monitor or any other Samsung product, please be aware of my experience and think twice before making a purchase. It is essential to hold companies like Samsung Electronics accountable for their actions and ensure that they provide the quality customer service and support they claim to offer.
1 Updates & Rebuttals
Tyler
El Paso,Texas,
United States
Update: I was refunded
#2Author of original report
Thu, April 27, 2023
Wanted to update this case.
I did receive a refund in the end.
Feb 17th, 2023 my monitor broke. It took until April 27th, 2023 to get a refund.
My opinion of Samsung has been irreversibly damaged. Glad they did the right thing in the end, but personally will never buy another product from them again.
