- Report: #1505340
Complaint Review: Samsung -
Reported By:
Annonymous -
Jacksonville, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Samsung
United States
Web:
www.samsung.com
Categories:
Business Rating:
(0)
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Samsung BEWARE: Samsung Galaxy S21 is a Rip-off
In order to maximiize profits, Samsung is now shipping their phones without the accessories that have traditionally accompanied expensive new smart phones so that it can charge customers separately for those accessories. Samsung Galaxy S21 is now shipped without a wall charger, allegedly because "customers are reusing chargers from previous phones." Yes, absolutely, because we don't want to have to purchase them separately. It is also shipped without earphones because Samsung wants to sell you its pricey Galaxy buds. However, the worst flaw with the Samsung Galaxy S21 is the fact that Samsung has removed the headphone jack from the phone.
This makes the phone less accessible for people with hearing disabilities who wear hearing aids and cannot use in-ear bluetooth devises. I have spent over 8 hours on the phone with Samsung trying to get them to send me an adapter. I have been transferred 14 different times. I feel angry, frustrated, disregarded, disrespected, and devalued and will never do business with Samsung again.
