- Report: #1512596
Complaint Review: Samsung - San jose California
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Author Confirmed
Why?
Samsung
San jose, California, United States
Phone:
1-800-samsung
Web:
Www.samsung.com
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Samsung Samsung mobile Samsung USA Lied and cost me $1800 San jose California
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Oh man...... I'll wait the 2 to 3 days the supervisor said to wait for them to respond but I'm going to try to take them to small claims if they don't make this right..... so long story. I bought a z fold 3. Tried it out for the 15 days or whatever it was. Didn't like it. When closed the screen was too thin. Couldn't text with 2 hands. When opened I make so many typos cause it's so wide.
I've literally had to go back and fix several words just up till this point r.n. also it's hard to hold it opened with one hand. Well I ended up getting DEATHLY I'll. Almsot ended up in hospital. I lost 11lbs in a week. Couldn't move Couldn't taste or smell. I didn't want to go in public and risk giving anyone Corona virus and risk someone dying. I spoke with Samsung. MULTIPLE reps said Samsung would work with me. I was extremely pleased and happy to be a Samsung customer.
Well tomorrow was the last day I have to return. I still feel under the weather but alot better so I figured I'd email JUUUUUST to make sure I'm still OK to ship back tomorrow. They told me no and I'm out of luck nothing they could do...... thank GOD I took screenshots of multiple reps telling me they extended the window as a courtesy for me. I HOPE with hat proof I'll have a case. Because if they told me from the get go I couldn't extend it.
I would have been selfish and risked peoples lives to ship it back in time. But because they said I was fine to extend it I didn't ship it back..... so this is on Samsung.... let's hope they make it right and turn this 1 star to a 5 star review. And keep a Samsung customer. Otherwise I'm going apple for the first time.....well see what they say.
