- Report: #1506926
Complaint Review: San Manuel Casino - Highland California
Reported By:
Ronald -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
San Manuel Casino
777 San Manuel Blvd Highland, 92346 California, United States
Phone:
909-864-5050
Web:
sanmanuel.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
San Manuel Casino San Manuel Casino San Manuel Casino is a ripoff venue with restricted slots machines Highland California
Went several times to this casino and every time I walked away with thousand of dollars lost. Their slot machines pay out is NOT upto the satandard and are very restricted. Gambling Control Comission should investigate time to time on their slot machines pay out declaration. I went to many casinos in my life and I never seen like this rip off venue. I am not saying that going to casinos to make money, we all know at the end we will be losers. But to enjoy your stay, at least you lose some you get a little. But at San Manuel Casino you get peanuts or few dollars here and there after spending thousands. Be careful loosing all your money there. Please write about your experience so others will be aware off
1 Updates & Rebuttals
San Manuel Casino
Highland,California,
United States
Highly Regulated Play At San Manuel Casino
#2UPDATE Employee
Mon, April 26, 2021
Thanks for the feedback. Slot machines at San Manuel Casino are highly regulated. As responsible casino operators, we cannot and do not manipulate slot machine payouts. All of our machines pay out according to industry standard and we have a sterling reputation in the industry, partnering with the World's Top Slot Manufacturers to proudly boast over 4,700 slots, the most in California and on the West Coast, including many World Premiere slots. Our compliance is one of the strictest in the state and everything we do is in accordance with NIGC and GLI.
If you have a dispute over the play or operation of any Class II or Class III game at San Manuel Casino, you have three days to notify the casino and 15 days to submit a completed Gaming Activity Dispute Form. Upon receipt of the Gaming Activity Dispute Form, the San Manuel Tribal Gaming Commission (SMTGC), an independent Tribal governmental agency, will investigate the dispute and provide a written decision within 60 days. If you disagree with the decision of SMTGC, you have 20-days to file appeal. All information and forms can be found here: sanmanuel.com/dispute.
-San Manuel Casino
