- Report: #1529810
Complaint Review: Sephora USA -
Reported By:
Tatiana -
Anchorage , Alaska, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sephora USA
United States
Web:
Sephora.com
Categories:
Business Rating:
(2)
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Sephora USA Didn’t issue refund
Placed an order on April 21st, 2023. Returned items shortly thereafter; Sephora received them on June 16th. An associate via chat said that the return had been received, and the refund should follow. The refund did not follow. Two weeks later, on July 1st, I filed a dispute with PayPal and won.
Sephora now says that I owe them the amount of the dispute, even though they never issued the refund to me, PayPal did.
Logic = missing.
