- Report: #1513434
Complaint Review: Solgaard - NY
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Author Confirmed
Why?
Solgaard
NY, United States
Web:
https://solgaard.co/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Solgaard Refused to honor lifetime warranty after 30 days of purchase NY
The handle broke on my first trip with the bag. I contacted customer service and they sent me a video telling me how to use the handle after I told them that the handle was broke. Customer service (Alyssa Mendoza) has completely ignored my request to speak to a supervisor, a refund, a return label and box. I have contacted my credit card company and filed fraudulent activity against Solgaard.
Beware of this company! They have extremely poor customer service and their suitcases are junk!!
