Complaint Review: Stripe Inc - San Francisco CA

• Pro Uptime
• 26839 Lugar De Oro Dr
• CA, 91354
• [email protected]
• https://prouptimemonitor.com
• Credit Card Banking
• Lost $240.00

The company have many names, Prouptime, proupmember, Stripe Inc (LCC). The company billed me $40 then another $100 two times and has refused to refund despite telling my bank. They are a web service company and I don't even have a web business. They are a fraud. As proof to the bank, Pro Uptime sent log files that appear to be from a Window NT computer, by the time, I didn’t use Windows, I had Ubuntu in my computer, and also, I was working during the time that they claim that the (false) log files date and time was created.

The payment are handled of a company called Strip, Inc. The transactions happened on 2/1/2020 and 2/3/2020. I have taken all the appropriate actions to retrieve my money. I don't operate a website and never agreed to the terms of Stripe, Inc (LCC). They have no contact information online, no email, office address or phone number. The only way to contact them is to request a phone call by fax. I spoke to an employee, she refused to let me speak to a superior, give me a contact number, employee number, physical address, or corporate headquarters citing policy and safety of their employees.

A google search of Stripe and Prouptime I find reviews with claims of Stripe Stealing money. I believe they are engaging in wire fraud. Regardles they can't give me a date as of today for when I will be given my money or let me speak to anyone with the authority to act. I never agreed to their terms either or granted them access to my accounts. At the moment they are holding nearly 240 dollars of mine without authorization, accountabillity, or end date for when they will release the funds to me. On there occasions this company used my debit card to bill me for services.

I do not own a web business nor use their services. On 2/1/2020 and 2/3/2020 three debits were made to my bank account. One for $40 and two for $100. This company provides services to online companies which I do not use, own, have any connection to or use for any purpose. I had my bank attempt a chargeback which failed. I placed a call direct to the company and they gave an email for me to contact them for a refund, which I did. Their response was they cancelled my "subscription" but refused to refund as there was a chargeback .

The chargeback was then lifted by my bank and they got my money. I again emailed for a refund but they denied saying since my bank paid them they were not going to issue a refund. Further, I have no account with this company, no user name, password or any other correspondence with or from them. Fraudulent billing from this company on my credit card. When calling to dispute the person they decline to give me the address, location, employee ID number, or transfer me to a supervisor when I requested to speak with someone who could answer my questions. This company is fraudulent.

I received 3 charges over a period of 2 days - two for $100 and one for $40. I have never used this service and do not need it. When I called the number on the credit card statement, the woman pretended she had no knowledge of Pro Uptime and was simply a call center for the credit card company, she refused to give us any information about what the company was or what service it provided. After some time, she then claimed it was a service that offered online job training? I found the company phone number on their website (turns out it's the same number as was on the credit card statement) and the automated answering machine was voiced by the same woman we had just spoken to who claimed not to know anything about Pro Uptime, clearly saying "Thank you for calling Pro Uptime" The company doesn't seem to have existed before January 2020.

I have no idea how they got my credit card information, these grifters aren't even pretending to sell anything - just outright stealing. They should be ashamed of themselves and hopefully the law catches up to them. Desired Outcome, Billing Adjustment. I would like to be refunded $240 on my debit card by this business. They really should have to pay for my time in trying to resolve this. I want $240 returned to my bank account.