- Report: #1498726
Complaint Review: FastSpring - Santa Barbara CA
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Author Confirmed
Why?
FastSpring
801 Garden Street Santa Barbara, 93101 CA, United States
Phone:
(805) 409-9008
Web:
https://fastspring.com/
Categories:
Business Rating:
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FastSpring Are some merchants discriminated from using the service? Santa Barbara CA
We went to the trouble of watching all the FastSpring videos on how to set up the eCommerce storefront. Spent a lot of time putting in the products with descriptions, pricing, icons and so on. Eventually got the code snippet to work in our web site to show the storefront (you can also show the cart and purchase page as a pop-up). Test mode worked well. Then it came the time to switch over to live. Apparently the folks at FS control that aspect (not like PayPal). So when they decided to look at the web page, they said, "No can do.
Our risk team considers it a problem due to a licensing issue. Good luck in your future endeavours." When asked what the issue is, the young inexperienced Americans who run the show decided it is easier to keep quiet in the hope that we will disappear Huh? Why? I am the one who made the software and we are not giving licensing rights to FS to sell it. They are suppose to cater for people selling software, and that everyone, not a select few. All we want is a payment processing service from them that is clean and simple for the buyer. And if there is a licensing issue with the credit card service providers, then how is this related to us? Seriously, what is the problem?
FS is run by a bunch of rich young brats in silicon valley with poor customer service where even the slightest problem is enough for them to run away and hide. They only want easy money to be made from merchants that they deem is risk-free, whatever that means.
Or is FS working with Apple nearby and can choose which merchants can sell software on the Mac platform -- that is software that is on the Mac App Store?
Otherwise, it is a pity their customer service is atrocious.
