- Report: #1532687
Complaint Review: surf-anywhere.com - Amsterdam North Holland
Reported By:
Customer -
Jerusalem, Jerusalem, Israel
Submitted:
Updated:
-
Author Not Confirmed
Why?
surf-anywhere.com
Bamar online B.V.,Mast 00033 J 3891KE Zeewolde Amsterdam, North Holland, Netherlands
Phone:
+31651025715
Web:
https://surf-anywhere.com/
Categories:
Business Rating:
(0)
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surf-anywhere.com While I have not subscribed to their service, since April 2024, they have charged me 4 times. Internet
Report:
I am writing to report unauthorized charges made by Surf-Anywhere.com and their uncooperative customer support. Below is a detailed account of my experience.
Summary of the Issue: I discovered multiple unauthorized charges on my credit card from Surf-Anywhere.com, totaling $98.32 USD. The charges are as follows:
- $32.11 on 10.05.24
- $32.11 on 26.04.24
- $32.11 on 12.04.24
- $1.99 on 08.04.24
I have no record of making any purchases or subscribing to any services from this company.
Details of Communication:
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Initial Contact:
- Date: May 22, 2024
- Summary: I contacted Surf-Anywhere.com to express my concern about the charges and requested detailed information and a refund if the charges were made in error.
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Response from Surf-Anywhere.com:
- Date: May 22, 2024
- Summary: The company claimed I subscribed to their service on April 8, 2024, and outlined their trial and subscription policies. They offered a partial refund of $32 USD, stating that all details were provided in an email they sent upon registration, which I do not recall receiving.
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Follow-Up Communication:
- Date: May 22, 2024
- Summary: I reiterated that I did not recall subscribing to their platform and requested a full refund. I questioned the legitimacy of their application, which they claim is a VPN service, something I have no interest in.
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Final Attempt:
- Date: May 23, 2024
- Summary: I highlighted the suspicious nature of being charged three times in one month and informed them of my intention to report this matter to my bank and the authorities due to potential personal information compromise.
Conclusion: Despite my attempts to resolve the issue, Surf-Anywhere.com has not provided satisfactory explanations or a full refund. Their customer support has been unhelpful, and I suspect fraudulent activity. I urge others to be cautious and avoid this company.
1 Updates & Rebuttals
Irv
United StatesWhat's The Big Deal???
#2Consumer Comment
Thu, May 23, 2024
Come on now, USE YOUR HEAD! Take this up with the credit card company and or bank if its an ATM card and put it into dispute and you are going to need to DO THAT RIGHT NOW as there are time constraints! While you're at it, you check with the bank or card company and see if they have any recurring charge set up with them and CANCEL IT! Although this is an excellent website to alert consumers to real cases of fraud and you did the right thing alerting everyone, the VERY FIRST STEP is to contact the card provider and put it into dispute and like I said YOU DO THAT RIGHT NOW AND NOT TOMORROW!!!
