Report:
I am writing to report unauthorized charges made by Surf-Anywhere.com and their uncooperative customer support. Below is a detailed account of my experience.
Summary of the Issue: I discovered multiple unauthorized charges on my credit card from Surf-Anywhere.com, totaling $98.32 USD. The charges are as follows:
I have no record of making any purchases or subscribing to any services from this company.
Details of Communication:
Initial Contact:
Response from Surf-Anywhere.com:
Follow-Up Communication:
Final Attempt:
Conclusion: Despite my attempts to resolve the issue, Surf-Anywhere.com has not provided satisfactory explanations or a full refund. Their customer support has been unhelpful, and I suspect fraudulent activity. I urge others to be cautious and avoid this company.
Irv
United States#2Consumer Comment
Thu, May 23, 2024
Come on now, USE YOUR HEAD! Take this up with the credit card company and or bank if its an ATM card and put it into dispute and you are going to need to DO THAT RIGHT NOW as there are time constraints! While you're at it, you check with the bank or card company and see if they have any recurring charge set up with them and CANCEL IT! Although this is an excellent website to alert consumers to real cases of fraud and you did the right thing alerting everyone, the VERY FIRST STEP is to contact the card provider and put it into dispute and like I said YOU DO THAT RIGHT NOW AND NOT TOMORROW!!!