I got a response email from Hazel at Customer Service saying she was sorry & would have Logistics contact me with an update on my order. No response. I've sent 11 inquiries with the same response from Hazel. The website has no phone number or physical address. This is a total scam. I looked at reviews on this company & found 45+ complaints the same as mine. They advertise on Facebook and on the Television. Beware of these Frauds.