Complaint Review: Tresor Rare in Dubai Mall - dubai Dubai

Huge Scamming in Dubai Mall (Tresor Rare/Avology/Lavelier)

I am writing to file a scam purchase with Tresor Rare/Avology/Lavelier, which I believe is a case of fraudulent sales tactics. I could never believe something like that could happen to me in Dubai Mall!

My ordeal began when I walked past a small kiosk (Lavelier ) in Dubai Mall on April 30th and was accosted by two women who urged me to try some eye cream. Despite my initial refusal, they persisted and eventually convinced me to try a cream that had a glue-like texture. They then proceeded to ask me personal questions and showered me with compliments in an attempt to win my trust.

Despite being in a hurry, I found their approach friendly and pleasant, and they even gave me a free sample of a cream. When they offered to let me try their "amazing" bestselling scrub for free, I still declined. However, they continued to extol the virtues of their brand, claiming that they were more prestigious than even La Mer.

Regrettably, I ended up purchasing the scrub for QAR 500 ($130). But, that was not the end of it. They then convinced me to have a free facial and consultation with a woman named Yael, who they claimed was a famous figure in the U.S. beauty industry. They even told me how lucky I was that she happened to be in another store on the same day. Now, I was taken to a huge store on the second floor of Dubai Mall, and the session lasted nearly two hours. Everything looked lavish and legit: posters of Mariah Carey, magazines with celebrities etc…Like a huge luxury cosmetics shop. That shop was already of Tresor Rare brand.

During the consultation, Yael told me that she was not there to sell me cosmetics but a red LED device (Avology ) that she claimed had been developed by NASA!!! and had won a Nobel prize!!!. She asked me questions about my occupation, origin, length of stay in Dubai, and whether my skin was worth investing in. She showed me pictures of celebrities like Mariah Carey using the product and, despite the store being spacious and the packaging impressive, there were no prices displayed. Because they want to show as if they do a big favour and discount to you. They show fake prices on their ipads as well.

At some point, she informed me that, since I was so nice, she would offer me a significant discount on the device. However, I later discovered that the prices on their website were exorbitant. The deal was that I had to pay QAR 6000 ($1600) upfront and then QAR 5000 more in comfortable installments whenever I could. The no-refund policy was never discussed, and she kept me distracted throughout the conversation. She then asked me to sign the bill, which I did without reading the fine print.

In addition, she opened the device, (which is not healthy and not even legitimate) saying that it was necessary for the lifetime warranty, and gave me the cream without its plastic seal. They do not to be able to return the product. They prey on tourists, knowing that they are vulnerable to high-pressure sales tactics.

As I was leaving, I began to feel uneasy about the transaction. I had never spent that kind of money on cosmetics before, and I felt sick to my stomach. When I reached home, I started to make some research but that didn’t come easy as there were 3 brand names from the same shop (Tresor Rare, Avology, Lavelier). The transaction was made from a completely different company name: SPRET TRADING LLC.  and found numerous scam reports, all describing high-pressure sales techniques, bait-and-switch tactics, false advertising, "special" offers, and "free" offers. I was outraged.

In addition, she has sent a photo to my WhatsApp of us together (that would further serve as proof of a happy customer).

I immediately tried to contact the woman who had sold me the device, but she mentioned the no-return policy and referred me to her boss, Ron. I couldn't find the original receipt in the bag either. He started mentioning that I could not return because of the non-refund policy and that he had checked CCTV and no one forced me to buy anything. In the end, I felt that I had been taken advantage of and that their sales tactics were dishonest and manipulative.

I need a full refund and I do not need their products. I didn't use them!