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  • Report:  #1484645

Complaint Review: UBER -

Reported By:
Bill - Miami, United States
Submitted:
Updated:

UBER
United States
Web:
Uber.com
Categories:
Tell us has your experience with this business or person been good? What's this?

My wife and I ordered an Uber from Miami International Airport tonight and when I saw the driver approaching I waved and made eye contact with him. Instead of the driver driving to where we were in front of him he decided to stop across us about 20 feet. While we found this to be extremely rude and unprofessional we walked over to his SUV and started to walk to the back of the suv and waited for him to get out of his car to get our luggage.

The driver did not open the hatch trunk and did not exit the vehicle to get our bags. My wife walked over to his door and knocked on the window as he was still on the phone and asked if he was the Uber driver and to please get our bags and open the trunk. I started to place my bags in the trunk and then the driver started cursing out my wife and then got out of the suv walked to the back of the suv and violently grabbed our bags and violently threw my luggage across the ground.

I told him he was being violent and that we felt this was horribly inappropriate and we were going to call the cops and he reached to grab the trunk door and almost slammed it on my head with blunt force I had to hold it up for it to not hit me. He very badly wanted me to get out of the way for him to leave immediately but I very badly wanted to call the cops. He tried to hit me but I backed up and then he reached for a gun on his waist needless to say I was very much afraid for my safety and the safety of my wife.

We took a picture of his license plate and I am making it visible online for all to see and to prevent from anything worst happening to an unsuspecting person simply looking for an Uber ride. This man is violent and dangerous! Please be careful! Uber certainly does not seem to have a proper comprehensive vetting system in place for drivers and places us all in harms way with mentally ill drivers such as this one.

We were at a very busy airport and this man could have shot and killed us and shot others in our surroundings. This man drove off violently and wrecklessly. His plate number is: LA *** 

He was driving a blue Tiguan Volkswagen SUV



3 Updates & Rebuttals

Jim

Beverly Hills,
California,
United States
Hilarious

#2Consumer Comment

Mon, September 09, 2019

This guy was obviously not your Uber driver.  Now imagine this scenario:

You drive to the airport to pick up friends or family you haven't seen in a while.  You're on the phone with the people who you're picking up to check on their status in picking up their luggage.  All of a sudden 2 idiots who you never met before in your life start

(a) knocking on your window and yelling at you for no reason, and

(b) starts throwing their luggage into your trunk.  You're petrified because you think you're going to be carjacked by 2 morons who think they're entitled to your car for whatever reason. 

You throw their luggage out of the trunk and you tell them to piss off - hoping these 2 idiots don't have a gun.

There I think I fixed your story. 

In case you haven't figured it out, you and your wife are the 2 idiots/morons.  Uber drivers will open the trunk and help you.  If they don't, then it's because the person driving isn't your Uber driver.  Understand?  It's now time for you to go away.


Stacey

United States
Really?

#3Consumer Comment

Sun, September 08, 2019

I have used this service and found all the drivers to be polite and respectful. IF you thought you were in danger then what is the reason you did not call the POLICE??? Yet you did not and came to ROR to start your story instead of doing the correct thing. I agree with Robert I call BS on this.


Robert

Irvine,
California,
United States
And?

#4Consumer Comment

Sat, September 07, 2019

Okay so just out of the blue this guy threatens you with a gun, and you have a description of the driver, the vehicle, and the license plate.  Yet all you do is post a "RipOff" report online?

You said it yourself, you were at a very busy airport...where there are a LOT of police. So why didn't you report it after the fact?  If you did what did they say? Did you contact Uber? If so what did they say? Seems like you are leaving a few pieces of information out.

Oh and one other thing...nothing you posted ever confirmed other than your assumption that this was in fact your Uber driver. In fact based on this narrative, this guy didn't say a single word the entire time.  I think I call BS on this post.

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