- Report: #1527646
Complaint Review: Vacasa - Seattle WA
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Author Not Confirmed
Why?
Vacasa
Seattle, WA, United States
Web:
vacasa.com
Categories:
Business Rating:
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Vacasa misrepresented condition of filthy and defective, but expensive, vacation rental at 1126 33rd Ave S, Seattle, then provided no remedy or refund. Seattle WA
Vacasa substantially misrepresented the features and condition of expensive vacation rental property in Seattle, 1126 33rd Ave. S. Then they refused to provide a remedy, and kept 100% of our money. After paying in full in advance, we arrived to find an uncleaned and filthy house which also had numerous significant defects such as no working overhead lights in dining room and 3 of 4 bedrooms, inoperative disposal and clogged kitchen sink, and on and on. Despite prompt reporting of all issues -- in writing and with supporting photos -- Vacasa did essentially nothing, refunded nothing, refused to return phone calls, and stopped responding (even automated) to texts and emails. This company should be avoided at all costs.
