- Report: #1484450
Complaint Review: VRBO -
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Author Confirmed
Why?
VRBO
United States
Phone:
877-228-3145
Web:
vrbo.com
Categories:
Business Rating:
(0)
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VRBO homeway.com, Inc. Added extra booking
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I made two bookings through VRBO and VRBO added another one for the same location and dates that I had booked. The booking was not listed under my reservations either. I did not know to look for a third reservation so I filled out all the paperwork I was given. I though the extra money was a refundable security deposit and didn't find out until after when the deposit wasn't returned that a third booking had been made.
The rental property, Turnkey Rentals, did not care that a mistake had been made because they had their contracts filled out. VRBO did not have my money and would not communicate its mistake to Turnkey. I am out a lot of money and feel cheated and humiliated.
