- Report: #1533960
Complaint Review: Weight Watchers - New York New York
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Author Not Confirmed
Why?
Weight Watchers
675 Avenue of the Americas New York, 10010 New York, United States
Phone:
800-319-4834
Web:
https://www.weightwatchers.com/us/
Categories:
Business Rating:
(1)
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Weight Watchers App Doesn't Work and Won't Cancel My Subscription Internet
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I signed up for Weight Watchers July 26. They were running a special offer "Buy six months and get six months free." I used the app for two weeks and it stopped working. I requested cancellation and a reimbursement. I called and spoke to Customer and Tech Support who were unable to assist.
I uninstalled and reinstalled the App and worked through Tech Support to no avail.
I wrote to Customer Service and received an email that stated "Please be advised this email address your note was sent to is no longer being monitored." This was confirmed by Customer Support. They refuse to reimburse or issue a refund for the subscription. Please be advised that they DO NOT offer any customer service other than by phone.
Weight Watchers is currently in financial trouble with 1.5 B in debt which is 10 times their publicly traded value. They are changing their program to be more "medical" oriented and use of drugs for weight loss. I am very disappointed with my experience using the app as well as with Customer Service. I cannot recommend it.
Robin Russo
