- Report: #1522487
Complaint Review: XenonPro.com - Wilmington North Carolina
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XenonPro.com
Wilmington, North Carolina, United States
Web:
XenonPro.com
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Business Rating:
(1)
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XenonPro.com Product not as advertised Wilmington North Carolina
Number 1: Their website says "Extremely simple and quick Plug & Play installation". Dictionary definition of “plug & play” is "denoting or relating to software or devices that are intended to work perfectly when first used or connected, without reconfiguration or adjustment by the user". I purchased LED Headlights for my 2002 Thunderbird. First, the retaining ring for the headlight bulb would not fit over the Xenonpro bulb. They told me to cut the ring to try & make it work. If it failed to work or ruined the ring, I would no longer be able to use it. Also, the retaining ring is no longer available anywhere (not even the Ford house) so I would be unable to replace it and go back to original headlights. Next, the LED bulb is longer and hits the fender/fender well when installed in the headlight assembly so the headlight assembly cannot be re-installed without modification. They continually refer me back to the multiple page of “terms” (legal speak) where buried in the middle, it says you may have to make modifications to your vehicle to use their products. But prominently on their website is the “Extremely simple and quick Plug & Play installation” wording. How is a person supposed to know if their car will need modification unless they either have the LED bulb in hand or the measurements of the LED bulb available to them before purchase?
Would you make irreversible modifications to your low mileage, classic vehicle that will drastically affect the resale value for LED bulbs that were supposedly “plug & play”?
Nunber 2: Their website also says “Fanatical Customer Service” and “100% Satisfaction Guarantee or Money Back. We Stand Behind Our Products”. This is not true. You cannot call them on their phone number. It immediately cancels your call when you dial it. Their only form of communication is either by online chat or email. If you can get them to accept a return, there is “$15 restocking fee per product ordered up to a maximum of $30 per order”. They also only accept returns for 30 days. I had surgery and was unable to get out and work on my vehicle for 2 months after ordering the LED headlights from them before I discovered that their product would not work in my application.
Number 3: Their “Lifetime Warranty” includes a $39.95 “shipping fee” for them to replace their defective product.
Now I’m stuck here with $166.47 worth of LED headlights that I cannot use.
Bottom line is; they are a rip-off!! Beware if you purchase anything from them and read every piece of “fine print” on their website if you do!
BEWARE!!!
