- Report: #1510771
Complaint Review: xiaomi - jhajjar harayana
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Author Confirmed
Why?
xiaomi
VPO Luhari, Pataudi-Kulana Road,MDR-132, VPO Luhari jhajjar, 124108 harayana, India
Phone:
1800 103 6286
Web:
https://www.mi.com/in/
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Business Rating:
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xiaomi New type of seal tempering fraud very serious offence jhajjar harayana
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Initially it seems ok but when removed the seal. There was double marking overlaying on each other of void which represents that the box was earlier opened and after removing the original seal a new seal was installed that's why there are double marking of void After that I immediately mailed the concern with picture to Xiaomi via mail but after two to three days they said we didn't got photos of your complaint
I purchased MI 11x on 27 July 2021 with exchange offer and paid the full amount excluding exchanged amount of old device, but they didn't dispatched till 31 July 2021. then I raised my complaint on chat online along with call to toll-free no of MI both side same reply that due to higher volume of order we are unable to dispatch then I made a bogus order on COD of same model, color and configuration. Shot, the order was dispatched at once and shipped after 3 hours. I raised my compliant to national consumer website then after that they started working on my complaint that was very bad experience with me first time.
Now the interesting part, I received it when i opened the courier package and inspected the phone box for any damage but it was ok mean while my sight gone on the seal sticker it was looking some wearied to me then i pealed the seal to open the box. 
I just removed first seal in half of the way i say that the void marking on the box which was double lined which means that there was original and initial seal sticker was first removed and the marking of void was left there after that god knows what was done with the phone and then another seal sticker was replaced on that place to cover that mischief of MI as we know a lot of fraudulent activities are being done hacking, Pegasus etch which are very scary and drops the trust on company employee as it was done after words we pay our hard earned money to buy fair and clean product interns of every aspect but this is very serious activity
the image of void sticker with proof can be seen plz be careful before buying new product this kind of work is done at ground level but the higher official should have an tight eye on the operation and such mischief activity can spoil companies image and brand value i have all the proofs call recoding with me. when i raised complaint to mi they called me 3-4 times each times saying we didn't got he image sent by me. they will call u later after they got it.
1 Updates & Rebuttals
sukhdeep
kharar,Punjab,
India
now courier pickup mistake or fraud
#2Author of original report
Wed, August 11, 2021
Today mi called me and asked to open box and check for any missing part and i replyed them all parts are there then they said we are arranging pick up by today than under 5 min picup arranged with AWB no - 3545159748336 with delivery and they will pick it up soon the courier boy said that the model no i am giving to him didnt matched to the request generated by mi
mi has genereated request on k11a model but mine is Mi11x they have intentionally mentioned it wrong or a third party is doing misheif in it like a hoit topic going on peguses i dont know what but then i raised another complaint and they said that we will arrange/ rectify the mistake and it will take 2 days another 2 days with the previous resolution i need 1 more resolution that is resegnation of manu kumar jain vice presidnt of mI indai as under his dirction mi india system and woker got courupted and not doing work properly
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