1-800 Contacts
Saratoga Springs,#2UPDATE Employee
Wed, August 29, 2012
We are very sorry that you have experienced any frustration at all with 1-800 CONTACTS. We stand behind our customers, our service and our 100% satisfaction guarantee. If you would be willing to identify yourself we can promise that we will resolve any issues to your satisfaction. We can even work with your bank in an attempt to resolve any misunderstanding or financial impact you may have experienced as a result of your interaction with us.
This customers experience is not consistent with the level of service that we provide nor with the information that we have available in our systems. As the most recognized brand in the category, our company occasionally receives calls from people who believe they have ordered from us but in fact ordered from a company whose name they cannot recall. We have a reputation that spans two decades and millions of customers. Call us anytime at 1-800 CONTACTS and talk to a live person within seconds. If the person that lodged this complaint will identify themselves, we will gladly help them even if they did order from a competitor and not from us.