Report: #1396854

Complaint Review: 1-800-PACK-RAT - Nationwide

0 Updates & Rebuttals

Reported By:

aagupta21 - New York, New York, USA

Submitted:

Updated:

Author Confirmed

Why?

1-800-PACK-RAT

Nationwide, USA

Phone:

1-800-722-5728

Web:

https://www.1800packrat.com/

Categories:

Moving Companies

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1-800-PACK-RAT Scam, worst moving experience Wake Forest North Carolina

I put my belongings in storage in May in North Carolina for a move to New York in August. I informed Pack Rat from the beginning that I was moving to New York and was quoted at $1495 with no extra fees.

I was told when I booked the pod that I just needed to provide 1 week's notice for my move in date and Pack Rat would deliver my goods to my apartment for unloading and stay with the van during this time. My move in date was August 25. I notified Pack Rat 2 weeks in advance of this date and was told that Pack Rat could not deliver my goods on August 25. Pack Rat would only deliver my goods on August 23 or September 6 even though I provided them with 1 weeks notice.

I agreed to let Pack Rat deliver my goods on August 23 even though that did not work with my schedule. Then, Pack Rat said they would not be flexible on the time of move in on August 23. I asked for delivery in the afternoon but Pack Rat said they would drop it off between 7-8 AM without caring that move in at my apartment building starts at 9 AM.

Then, Pack Rat told me that they could not deliver it at all on August 23 without an extra $500 fee for a "live delivery" even though that was part of the original quote.

Then, Pack Rat said they needed two full parking spots to park the pod in. If Pack Rat did not find any parking spots at my building, they would turn around and charge me an indeterminate fee. This opened the door for Pack Rat to come look for a space, claim they couldn't find a parking spot, and then charge me an excessive fee for no reason. In general, movers in New York either double park during the move in time but Pack Rat was unwilling to do this so they could make some extra money from "not finding a suitable parking space."

I didn't feel comfortable allowing Pack Rat to make any excuse for charging me more money so I said I would pick up my belongings at the pod site in New Jersey. Pack Rat said they would have my pod out front at their site in Secaucus, New Jersey. However, I got to New Jersey and my pod was nowhere to be found out front. Pack Rat has no system for locating their pods. It took a whole hour to look for my pod in the warehouse.

Once I emptied my pod, I noticed that all my boxes were open. I had sealed every single box when putting them in the storage unit to find that they had all been opened. Someone from Pack Rat tampered with my belongings! When I use a moving company, I entrust them with my belongings with the understanding that the movers cannot just open my boxes and go through my stuff as they please. This violates my Fourth Amendment constitutional rights to unreasonable searches and is unacceptable.

I learned that I was supposed to receive 3 keys upon getting the storage unit when in fact, I only received 2 keys. This means someone at the North Carolina facility kept one key for themselves to use after I put my stuff in the unit.

This is a complete violation of the original agreement and a scam.

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