- Report: #1301134
Complaint Review: 1-800-PACKRAT - Nationwide
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Author Not Confirmed
Why?
1-800-PACKRAT
Nationwide, USA
Phone:
336-233-4536
Web:
www.1800packrat.com
Categories:
Business Rating:
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1-800-PACKRAT PACK-RAT Moving and Storage I felt I was ripped off and scammed Greensboro NC - North Carolina
I want to share my experience with this company and explain why I feel that this company is a COMPLETE RIP-OFF. I thought about taking them to small claims court for fraud, but, you know what... if can get 1 person to rethink using them, it'll be worth the $250 they kept from me. I contacted several container moving companies back in Oct 2015 regarding my move from CA to NC. I received a quote and the women told me that she needed a credit card to reserve the pricing because they frequently go up. I told her I didn't have a move date and she said that's okay lets just put it out out until Feb 1st 2016 and call us when you have a move date. At that time you'll have to cancel 5 days before the move date. I ended up using U-Pack to make the move in Dec 2015 (better pricing). Now comes Feb 1st 2016 and I see a $500 charge to my credit card, so, I called them and asked what was going on. They said that I didn't cancel 5 days before my move date. I said I never gave you a frickin move date because I didn't know when I was moving. Told them I'm already in NC and had been here since Dec after using a different company. Get this, I did not receive one call from them from the time I spoke to them in Oct 2015 until the time they charged my card (and I called them). Now if you were a business owner and had a move scheduled for Feb 1st, wouldn't you to confirm at least a week or 2 prior?? Horrible customer service. They finally refunded $250 but refused to refund the rest. So, basically they took $250 from me for doing absolutely nothing. Check out the web, you'll find similar stories. This is why I feel that Pack Rat is a COMPLETE RIP OFF AND SCAM (This is my opinion and derived from my own experience with them)
