Tammy
SAINT IGNATIUS,#2Author of original report
Sat, January 14, 2006
It does not surprise me that you "lost" my previous requests to cancel. I have an e-mail dated 7/11/05 that you tried to charge my credit card again a full month after the date that you say is my cancel date. Your bookkeeping seems to be kept poorley to say the least and I want no other products from you. Since I did not get what I asked for the first time. The free trial offer.
Sarah
Salt Lake City,#3UPDATE Employee
Thu, January 12, 2006
Rebuttal: Our records indicate that the customer did not make a cancellation request until 6-11-05, approximately 3 months after their initial order. Furthermore, they did not contact us with their cancellation request until approximately two weeks after the order had been shipped. The customer may have reached us via our toll free customer service line (1-800-Patches) to make their cancellation request, at any time. Our records suggest that the customers trial order was shipped and delivered; if they did not receive the trial they may have filed a claim with their local post office for reimbursement. We are a legitimate company with legitimate policies and a very high customer satisfaction rating. We have a fully staffed call center of customer service representatives that can be reached via 1-800-Patches (1-800-728-2437). As the customer feels they were mistreated, we are willing to offer them an In Store credit of $59.99. The customer may respond to this offer by writing [email protected]. Thank you, Sarah O. [email protected] 1-800-Patches.com