Sarah
Salt Lake City,#2UPDATE Employee
Sun, February 27, 2005
Hello Krista, We apologize for the inconvenience and misunderstanding. When placing an order for any of our trial offers it is mandatory for the customer to agree to the Terms and Conditions for that trial prior to completing their order. It is entirely at the customer's discretion as to whether or not they have read the full Terms and Conditions, however, it is not possible to complete an order without clicking a box that states I have read and agree to the FULL Terms and Conditions. The entire Arctic White free trial including the $69.99 trial expiration fee is clearly explained in the Terms and Conditions. Below are the complete Terms and Conditions for your reference: https://1800patches.com/AW/trial.html Summary Terms and Conditions: The 3-day Free Trial is designed to demonstrate the quality and simplicity of the Arctic White Tooth Whitening System. The additional 7 days of Arctic White are included for you to achieve the best results. Your 3-Day Free Trial includes: 3 days of the Arctic White Tooth Whitening System (3 daily packs and 2 trays)FREE 7 additional days of product to complete the Arctic White Tooth Whitening SystemCustomers who use Arctic White for the full 10 days achieve the best results. You Agree: To pay $6.99 for shipping & handling of the Arctic White Tooth Whitening System. 14 days after your original order was shipped, if you continue using the remaining product (7 Daily Packs), your credit card will be charged the normal product price of $69.99. We are unsure as to why you have not been able to contact us regarding this matter. We have a fully staffed call center and a team of customer service representatives that deal exclusively with customer's emails. We can be reached via our toll free customer service line 1-800-Patches (800-728-2437) or via [email protected]. All of our contact information is clearly posted on our website 1-800-Patches.com. Again, we apologize for any confusion or inconvenience. For any additional questions or concerns please contact us via our toll free line or [email protected]. Best Regards, Sarah O. [email protected] 1-800-Patches