- Report: #127384
Complaint Review: 1-800-Patches - Salt Lake City Utah
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Author Not Confirmed
Why?
1-800-Patches
4505 Wasatch Blvd. Suite 130 Salt Lake City, 84124 Utah, U.S.A.
Phone:
801-277-8600
Web:
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1-800-Patches ripoff- fraudulent billing Salt Lake City Utah
I ordered a trial offer of Artic White from 1-800-patches and was charged $6.95 for shipping. After recieving the product I then contacted the Patches company to stop the membership so that I would not be charged for any additional services. All I wanted was the trial offer.
On December 23rd my account was charged $69.00 from the company. Since I did not have that much money in that account, I was also charged an overdraft fee of $17.00.
I then have attempted to contact the customer service that is avaliable on their website so that I could stop the shipment and recieve a refund. Today I sent my third message to them and have still not recieved a product, refund or e-mail.
Their statement that they will stop the order and give a refund if contacted is false and I need my money back.
Krista
Towson, Maryland
U.S.A.
On December 23rd my account was charged $69.00 from the company. Since I did not have that much money in that account, I was also charged an overdraft fee of $17.00.
I then have attempted to contact the customer service that is avaliable on their website so that I could stop the shipment and recieve a refund. Today I sent my third message to them and have still not recieved a product, refund or e-mail.
Their statement that they will stop the order and give a refund if contacted is false and I need my money back.
Krista
Towson, Maryland
U.S.A.
1 Updates & Rebuttals
Sarah
Salt Lake City,Utah,
U.S.A.
Arctic White Trial Terms and Conditions
#2UPDATE Employee
Sun, February 27, 2005
Hello Krista, We apologize for the inconvenience and misunderstanding. When placing an order for any of our trial offers it is mandatory for the customer to agree to the Terms and Conditions for that trial prior to completing their order. It is entirely at the customer's discretion as to whether or not they have read the full Terms and Conditions, however, it is not possible to complete an order without clicking a box that states I have read and agree to the FULL Terms and Conditions. The entire Arctic White free trial including the $69.99 trial expiration fee is clearly explained in the Terms and Conditions. Below are the complete Terms and Conditions for your reference: https://1800patches.com/AW/trial.html Summary Terms and Conditions: The 3-day Free Trial is designed to demonstrate the quality and simplicity of the Arctic White Tooth Whitening System. The additional 7 days of Arctic White are included for you to achieve the best results. Your 3-Day Free Trial includes: 3 days of the Arctic White Tooth Whitening System (3 daily packs and 2 trays)FREE 7 additional days of product to complete the Arctic White Tooth Whitening SystemCustomers who use Arctic White for the full 10 days achieve the best results. You Agree: To pay $6.99 for shipping & handling of the Arctic White Tooth Whitening System. 14 days after your original order was shipped, if you continue using the remaining product (7 Daily Packs), your credit card will be charged the normal product price of $69.99. We are unsure as to why you have not been able to contact us regarding this matter. We have a fully staffed call center and a team of customer service representatives that deal exclusively with customer's emails. We can be reached via our toll free customer service line 1-800-Patches (800-728-2437) or via [email protected]. All of our contact information is clearly posted on our website 1-800-Patches.com. Again, we apologize for any confusion or inconvenience. For any additional questions or concerns please contact us via our toll free line or [email protected]. Best Regards, Sarah O. [email protected] 1-800-Patches
