Angella K.
Salt Lake City,#2UPDATE Employee
Wed, January 12, 2005
Before any customer can order our any of our free trials, they must agree to the terms and conditions of the offer. These clearly stipulate that if the customer wishes to cancel, they must notify customer service within 14 days of the product's shipment. FedEx shipping of $6.99 must be paid for all free trials, however, this is all the customer is charged if they abide by the terms and conditions that they agree to by ordering the product. FedEx shipping does not take 14 days; generally, the product arrives within 5 days, unless it is lost in transit. Cancelling our free trial orders is not difficult. We have customer service representatives available Mon-Fri from 9AM-5PM MST, a voicemail where customers can leave messages for cancellations during hours that reps are not in the office, and also an e-mail address at [email protected] where customers can make cancellation requests via e-mail. Read the terms and conditions of all agreements that you enter into over the internet. By being an informed consumer you'll avoid misunderstandings like these. 1-800-Patches Customer Service Specialist