- Report: #1264059
Complaint Review: 1800 packrat - Nationwide
-
Author Not Confirmed
Why?
1800 packrat
Nationwide, USA
Web:
1800packrat.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
1800 packrat Awful Pittsburgh pa Nationwide
So I went through the process of figuring out my move. Between PODS, 1800 PackRat and traditional movers. Pack rat was the cheapest, I see why. they showed up, on time dropped off two containers. I took 3 days to load and they came and picked them up. I relocated about 500 miles away. The dropped off on time and all was still well. Then all hell broke lose. The driver came to pick up the containers. I looked out my window and noticed that he was driving in my neighbors yard to Pick up the container???? Wait what??? Not only is he in their yard he is just destroying their yard. I went out to ask him why he was in the neighbors yard and all he replied was relax. So as i am making friends fast in the neighborhood I was kind of in disbelief. I thought ok fine. I will repair the damage and apologize profusely to my neighbor and just deal with it. Then he (same driver) comes back to get the second container. AGAIN in neighbors yard. And this container is a good 20 feet away from their yard. An as I go out to ask what the heck I notice he is putting down the braces in my asphalt driveway causing big dents. And in his just being a jerk he hit the container and pushed it about 2 feet across the drive causing big scrapes and chipping the cement apron of the garage. So have to say now I am quite upset. I immediately call the number I have and ask to speak to a manager and am told they will call me immediately as they have to get the local manager to call me. I go out to ask the guy what the heck and take pics and he looks at me and I quote. He says " you b***h so much you should have been a woman". Again wait what???? I call back to the number I have pretty much irate. And again am told they will call me very shortly and ask me to file a damage claim in the mean time which I do. No call back that day. No call the next day. Not until the 3rd day do I get a call back from the local manager, btw I was calling daily to find out why no one would return my call. The regional begins to explain he was out of the office., great I am glad there is only one person that is able to provide any level of customer service at this place. He assures me that they way take care of me and fix the issues since I filed a claim. Well it has been over a month and the claims dept says they are trying to get someone to come out?? Really?? Since I had been there for about a week and my neighbors yard was immaculate I decided to address their grass and mine as well, heck I already submitted the pics of the tore up yard so I am good right? I prepared and smoothed out the area and planted and tended to grass for about 3 weeks to make some amends with my neighbors as I was not getting far with 1800 pack rat. Then about 5 weeks after the issue and repeated emails asking what's going on I get back from them sorry there is minimal damage to the grass( no kidding I fixed it and told you I fixed it) and according to my contract they are not responsible for damage to driveways. Wait even if your driver is a moron and does it on purpose??? To top it off they offered me $200 to settle and in doing so I sign away my rights to post negative feedback against them or pursue this further. As you can see I chose to pass on this. What a bunch of low brow clowns. Absolutely unprofessional and unwilling to take accountability for their actions. If using containers go with PODS. In hindsight they have much better reviews and I now have spoken to several who have used them and they were very satisfied. Spend the extra cash stay away from this Mickey Mouse outfit.
