- Report: #627945
Complaint Review: 1800RatPack - Bethesda Maryland
Reported By:
Lori -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1800RatPack
5335 Wisconsin Ave. Suite 503 Bethesda, 20817 Maryland, United States of America
Phone:
1-800-722-5728
Web:
www.1800packrat.com
Categories:
Business Rating:
(0)
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1800RatPack RatPack Moving and Storage Delays, Problems, Lost, No call backs, erroneous charges, lost container Bethesda, Maryland
Contracted PackRat Moving and Storage for a relocation from Nevada to Texas. The cost was more than renting a U-Haul or Budget truck but thought it would be FAR less stressful than moving everything myself. I was promised a delivery date of the 1st of July so I could take my time in finding a place to rent.
On June 25th, a Friday, I contacted 1800PackRat to give them the address to deliver my container and was informed that they could NOT locate it and it seems to be LOST. Dale, the rep, told me he would find it and call me back in a few minutes. Two hours later, I called Dale back and got his voicemail. I called back on Saturday, Sunday and Monday, all to NO avail. Finally on Tuesday, the 29th, Dale calls.
My container has been found and is on its way to Texas! I gave him a small piece of my mind for leaving me hanging for FOUR days and gave him the address to have my belongings delivered. Now, the container cannot be delivered for over another 10 days? It was delivered on the 16th and picked up on the 18th.
Much to my dismay, 1800PackRat even charged me an additional $193 in claiming that my 30 days had passed. They claim they will refund as of this morning, Really? Beware of this company! Satisfaction is Guaranteed? REALLY?
1 Updates & Rebuttals
1-800-PACK-RAT Communications
Bethesda,Maryland,
United States of America
RE: Report: #627945
#2UPDATE Employee
Mon, September 13, 2010
We place tremendous value on our customers and strive for the highest standards in the industry.
We sincerely regret any inconvenience that you incurred. 1-800-PACK-RAT prides itself on our quality customer service and regrets that you feel your experience was anything less. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that give rise to the customer feedback and take appropriate measures to address their comments. We understand the miscommunications that have occurred and are sincerely apologetic.
We have addressed this situation with you personally and feel that the compensation received was fair due to the delay in moving.
Thank you for moving with us and we hope to have the opportunity to work with you in the future to demonstrate the 1-800-PACK-RAT experience.
Thank you,
1-800-PACK-RAT
