On july 12, 2018, purchased 2007 c70 volvo convertible, on july 18, 2018 the entire inside ceiling upholstery fell down on my head, now its laying on front car seats. i notified zachery drury on july 18, he referred me to account manager erica. friday hjuly 20, erica contacted meand stated that it is best you take car to specialist since 1 and 2 auto dont specialize in car roofs, i ask if they could tow car back and make and pay for repairs, erica replied no. because over her we may not be able to fix it corectly, therefore i am responsible for repairs, i ask if they could put me in another car, was told no. also friday zachery drury text me saying Mrs. Williams my job is to help you pick out a car i have no idea whatgs going on with tour car, you need to get ahold of erica acct mgr. Later July 20, a man who would not give me his name said as long as the motor and the car will drive, we are not responsible, i explain to him i cant drive car because the upholstery has fallen, i have pictures of car, the entire top of upholstery has fallen. this is the worst car dealership. they are rude, inconsiderate, liars. i paid 1000 down for a 5488 car, that ended up being 15,000 they rip me off. i advised the sales manager i would get an attorney, he told me to use that money and get car fixed, the nerves of him. 1 and 2 auto refuse to refund mymoney or put me in another car. i want to file law suit.
coast
United States#2Consumer Comment
Sun, July 22, 2018
Apparently they did not violate the terms of the warranty; therefore, a lawsuit would be unsuccessful.
You should take the vehicle to a repair shop that specializes in automotive interiors.
Your dissatisfaction with the financial terms is a case of buyer’s remorse.