- Report: #670501
Complaint Review: 1NW Contact LLC - Thousand Oaks California
Reported By:
Bridges -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
1NW Contact LLC
223 East Thousand Oaks Blvd #222 Thousand Oaks, CA Thousand Oaks, 91360 California, United States of America
Phone:
805-367-5181
Web:
http://1nwcontact.com/
Categories:
Business Rating:
(0)
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1NW Contact LLC Work from Home Call Center Scam Thousand Oaks, California
1NWContact.com is a company that offers you work from home via a virtual call center. They do offer you an hourly rate per project. What they do not tell you is that you are only paid for the time that you are actually TALKING to a client. I received a $50 check for FOUR DAYS of work because most of the profect time was spent waiting for calls to come in to me. This is not even minumum wage!! They were very unapologetic and smug when I contacted them about what I believed was my error in pay. This also explaiins why they are constantly trolling Craigslist and other sites for employees for their "new opportunities". BEWARE!
5 Updates & Rebuttals
Bridges
United States of AmericaFalse
#2Author of original report
Thu, August 02, 2012
Everything that I stated is true. I contacted your company several times in an honest attempt to fix what I thought had to be an error in pay! Shame on you for your lying cheating ways! I have "simply" told the truth.
dennis
santa monica,California,
United States of America
nice try 1nw
#3REBUTTAL Individual responds
Fri, March 30, 2012
Happy employees would have no reason to be here. 1nw is trying to give good spin, But honest companies don't receive this volume of complaints...If your thinking of working for this company, don't. If your already working for these guys, you will be ripped of, guaranteed!!!!!!!!!!
Len Linton
Thousand Oaks,California,
USA
Rebuttal to Author: Houston Texas
#4UPDATE Employee
Mon, January 30, 2012
Rip Off talks about first amendment rights.....but they do not check facts or ask for any proof. This statement by Houston, Texas simply is not true. 1NW Contact pays, at minimum, $10 per hour plus commissions on outbound programs. And what is paid is when the Associate is AVAILABLE TO TALK ( logged-in and ready to receive calls---not on pause, not on break) AND TALK TIME! So, on outbound programs, Associates are paid to talk and to wait for a call to be connected .... please call the number on our website and talk about this if you have ANY questions!
noscam
Phoenix,Arizona,
United States of America
Hourly not talk time.
#5UPDATE Employee
Tue, January 10, 2012
I have worked for the company for nearly a year. The pay is hourly, so long as you are logged in and ready to work, I also am paid commission on sales, so I track both hours and sales. You receive a weekly invoice detailing your sales and hours. There is no reason to have your check shorted. If the invoice does not match what you worked or sold, you should email and be prepared to show where the time or sales numbers differ. The changes are made in a timely manner, so long as you can back up your claim with real numbers. Talk time positions are not worth the time or effort.
In my experience this company is fair and the pay is very competitive.
Len Linton
Thousand Oaks,California,
USA
Rebuttal
#6UPDATE Employee
Wed, December 15, 2010
1NW Contact is a virtual contact center company. What this means is that you can live anywhere and work for 1NW Contact; you connect to our system through the internet. We have clients that contract with us to receive inbound calls and others who contract with us to make outbound calls. Inbound agents are paid by the talk minute---it is in the contract that is sent to each agent and signed and returned before they begin work. This is an industry standard way of paying inbound because that is how companies pay us. Outbound agents are paid by the available time hour, but not for breaks. Again this is in the contract language sent to and signed by each agent before they begin work. We post the hours we need for a project and the agents on the project have the option to offer to work whatever time they want or not at all. The contract is clear and straightforward, no legal mumbo jumbo and that is why it is sent and completed and returned before any agent is given an opportunity for work. Everything is up front! The pay process is also discussed in the recruiting process and again in training. The agent invoices the company in order to be paid.
