Report: #1052950

Complaint Review: 1st Art Gallery - Internet

1 Updates & Rebuttals

Reported By:

Customer - Dennis, Massachusetts,

Submitted:

Updated:

Author Not Confirmed

Why?

1st Art Gallery

Internet, USA

Web:

www.1st-art-gallery.com

Categories:

Arts & Crafts Stores

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1st Art Gallery Scams, Lies and Harassment Internet

*REBUTTAL Owner of company: 100,000 happy customers can't be wrong

This company is a complete and utter scam! I made the huge mistake of ordering two paintings. The paintings look nothing like the original, to call them reproductions is a joke. The paintings come from China and are horrible.

Worse than the paintings is the Customer Service. Two creeps, David and John are all I ever dealt with via email. They used profanity, lies and various other forms of harassment to intimidate me to keep the paintings. When you send them back for a refund, you will pay a huge amount to ship to China and then they will deduct a huge amount for their shipping costs, contrary to the $25 lie on their website.

You will never be able to speak to a live person. Every satisfaction guarentee on their website is a lie and the art is horrific.

I think their testimonials are fake because I have read too many reviews online eerily similar to my own to actually believe they have that many satisfied customers. A TOTAL SCAM.

As you can see from another review on this site they retaliate against customers by making their personal information public, in violation of all of their privacy statments on the website, another LIE!

Click Here to read other Ripoff Reports on 1st Art Gallery

1 Updates & Rebuttals

Mike Mitchell

100,000 happy customers can't be wrong

#2REBUTTAL Owner of company

Tue, September 17, 2013

We believe this review was left by our competition but we will reply anyway so people reading this can make a better informed decision when searching for the right company to order reproductions from.

We are by far the largest and most respected art gallery in the world. We have more than 100,000 happy customers in more than 100 different countries. We operate online since 2003, the time before Facebook, Twitter or YouTube were founded.

No reproduction company in the world has the amount of experience we have and when it comes to the quality of the paintings or customer service, we are by far your best choice.

Our testimonials page is packed with VIDEO and PHOTO testimonials which cannot be faked:

http://www.1st-art-gallery.com/testimonials.html

Notice that we receive dozens of testimonials each month.

You can view hundreds of recently painted reproductions and judge the quality of our paintings yourself here:

http://www.1st-art-gallery.com/photo-testimonials.html

You can "test" our customer service by sending us an email to service AT 1st-art-gallery.com . You'll receive a reply within six hours, usually much faster.

You may call us at 888-417-8278. If we're busy answering other calls, leave a message and we will return your call within one business day.

Our return policy and money-back guarantee policy can be read here:

http://www.1st-art-gallery.com/100guarantee.html

Videos of paintings being made can be viewed here:

http://www.1st-art-gallery.com/inside-our-studio.html

Our frequently asked questions page:

http://www.1st-art-gallery.com/faq.html

If you have any question or concern please contact us at service [at] 1st-art-gallery.com

Mike Mitchell,

Operations manager at 1st Art Gallery