Scam! Very helpful when you are ordering but then you will never hear from them. Have requested several times to speak to a supervisor and no one calls. Do not believe there are any supervisors. Told me my equipment was located in Washingtonand said since I lived on the west coast and that I would receive it with in 14 - 28 days. After 28 days, they couldn't find it and then found it in a distribution center in Texas. A weekiand a half later they say things get loss. The is no tracking or bill laden ticket and now they have change the shipping time to 45 days. Contact Kristina Lazar at cbs [email protected] she's doing an story on him