Stacey
Dallas,#2Consumer Comment
Thu, November 12, 2009
Because you will have the same problems at any bank unless you keep an accurate check register, reconcile your monthly bank statement, stop relying on online balances and stop spending money you do not have
Stop blaming the bank and start taking responsibility for your money!!
PS learn to spell
Ann O
Borealis,#3UPDATE Employee
Thu, November 12, 2009
While Fifth Third, like all banks, is far from perfect, I would like to point out that the online banking feature is not a scam or intended to rip you off. If you are over-drawing your account, it is because you are not balancing your checkbook.
The online banking feature is not intended to take the place of maintaining your own financial records - due to difference in processing, some transactions take several days to post - that has nothing to do with the bank.
It is up to the customer to keep track of what they spend. If you are not spending more money than what you have in your account, you won't have overdraft fees. It's as simple as that.
Also, if you call and complain, chances are that the person you are talking to does NOT have authorization to reverse fees. Fee reversal is a courtesy extended to customers who do not regularly overdraw their accounts. You have to go the the branch that you opened your account at and speak to a banker there, as it goes against their balance sheet.
I understand how frustrating overdraft fees are, but please don't blame the bank because you cannot keep track of what you spend.