- Report: #858032
Complaint Review: A Divorce by Phone - Internet
Reported By:
PO''d in Michigan -
Muskegon, Michigan, USA
Submitted:
Updated:
-
Author Confirmed
Why?
A Divorce by Phone
244 5th Ave. 10001 Internet, United States of America
Phone:
1-877-640-9222
Web:
www.adivorcebyphone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
A Divorce by Phone North America Group, inc. Ripoff - $644 for forms not accepted by Court or even County Clerk. Internet
I paid Divorce by Mail $644 and all I got was 50 pages of blank forms with no instructions. When I finally figured out how to fill out the forms (40 of which weren't even relevent to my divorce) I took of them, all fifty forms, even the non relevent ones, to the County Clerk. First I found out there was a $150 filing fee. (In addition to the $644). She looked over all the forms and told me that not one was acceptable in our state. DbyPhone refused any refunds as they only had a 90day guarantee even though teh forms they provided were totally useless. I told them they didn't live up to their clains of providing accurate forms, with instructions/help. They continued to deny refund of any kind. So for $644 you get a bunch of worthless paper.
In addition they took money from my credit card without my permission. Fact: I couldn't afford $644
all at once, so they agreed to take $200 down and $148 per month for 3 months. Well after paying the $200, the took out $148 the next month. However one week later, same month they took out $296 without my permission and contrary to their agreement for monthly payments. I discovered this when I went grocery shopping assuming I had $300 on my card. Got all my groceries scanned and bagged, and gave the cashier my credit card. It was declined. I was beyond embarrased. I called the credit card company and found out Divorce by Phone withdrew $296.
If you want to waste over $600 for worthless forms, call this company, They'll be glad to take your money. They Email your worthless forms, so they don't even pay for paper. I will be making a complaint with the BBB, and will be filing in Small Claims Court to get my money back.
While at the County Clerks office, the Divorce Court Judge happened to be walking by, heard our conversation, looked at the forms and said, "Looks like you got ripped off, I would take them to Small Claims Court." This is from a judge!
In addition they took money from my credit card without my permission. Fact: I couldn't afford $644
all at once, so they agreed to take $200 down and $148 per month for 3 months. Well after paying the $200, the took out $148 the next month. However one week later, same month they took out $296 without my permission and contrary to their agreement for monthly payments. I discovered this when I went grocery shopping assuming I had $300 on my card. Got all my groceries scanned and bagged, and gave the cashier my credit card. It was declined. I was beyond embarrased. I called the credit card company and found out Divorce by Phone withdrew $296.
If you want to waste over $600 for worthless forms, call this company, They'll be glad to take your money. They Email your worthless forms, so they don't even pay for paper. I will be making a complaint with the BBB, and will be filing in Small Claims Court to get my money back.
While at the County Clerks office, the Divorce Court Judge happened to be walking by, heard our conversation, looked at the forms and said, "Looks like you got ripped off, I would take them to Small Claims Court." This is from a judge!
3 Updates & Rebuttals
Lenny
Las Vegas,Nevada,
United States of America
We guarantee the documents we provide. If there was any issue with court documents not accepted we resend new documents-that is in writting.
#2UPDATE Employee
Wed, March 28, 2012
we do not charge 600 for documents that is a lie . Mr.Hagan is obviously having problems in his life and is taking it out on our company and victimizing us .
I think Mr.Hagen should seek out medical attention instead of making up stories and damages companies reputations.
PO''''d in Michigan
Muskegon,Michigan,
USA
rebuttal to rebuttal
#3Author of original report
Wed, March 28, 2012
Again this company is lying.... The court clerk said the forms were never accepted by my county clerk, the counties forms have not been updated or changed in over 4 yrs, more than enough time for A Divorce be phone to have made their updates. They are worthless no matter what they claim.
Notice how anyone who claims they were ripped off by this company is labelled as a liar.
MY TURN TO POINT OUT THE TRUE LIARS!
The Fact is that their 100% Gauarantee doesn't give a time limit until you agreed to their payment terms. The payment schedule agreed to in my contract was four 4 payments, and they took them out in 3 (without my permission). The worst part is their forms are not accepted by my court. These are all provable facts !!!!!
They can claim they are professional and do everything above board but they are the Liars. Notice all the complaints on the internet about them? They cannot possibly claim that their forms are acceptable, because I have PROOF they're not. They didn't offer to send the right forms, if they even have any. Where is their guarantee??? Its easy for the company to call the little guy a liar, Iad babble on about their professionalism. If I'm lying in any way, challeng them to sue me.
They have given me 3 different addresses: one in New York, one in Wyoming, and now they claim to be in Vegas.
A red flag for a dishonest business is not giving their address on their website.
All my claims are provable. I challenge them to prove the forms they sent me are usable by my court or that they sent me a refund. They can't. I can. All they are doing is diverting the attention away from themselves. If you actually believe them, then go ahead and use their services. If u want to get proper forms with detailed instructions spend $30 for the Divorce Book at Barnes and Noble - The books contain the right for forms for your state with line by line instructions and ARE ACCEPTED by your court. $30 for good forms vs. $644 for worthless forms. Of course you still have to pay filing fees in BOTH cases.
All their rebuttal has accomplished with me is to steel my resolve to educate the the public with the TRUTH. I urge anyone else who has been scammed by them to post their stories.
Good luck to you all.
Lenny
Las Vegas,Nevada,
United States of America
Customer claims of charging $644 for invalid documents is not true
#4UPDATE Employee
Tue, March 27, 2012
The bulk of the fees paid for the service is to provide people with unlimited customer service support to help people through the complicated process of getting their divorce granted. That means decoding the rules and proceedures of the court ,if these rules and proceedures are not followed properly the divorce will not be granted.
We provide people with county specific documents at a cost of $65 of the total fee charged. From time to time the courts update their documents . When this happens we update our data and send new documents.
This customer is not telling the truth ,we have disclosed what the service is about , but it is clear that the person complaining is not interested in the truth.
This company is not located in New York but in fact Las Vegas Nevada.
