- Report: #486825
Complaint Review: A&A Manufacturing - Phoenix Arizona
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A&A Manufacturing
www.aamfg.com Phoenix, 85019 Arizona, United States of America
Phone:
8008518492
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A&A Manufacturing A and A Manufacturing, A & A MFG A&A produces junk that is not even worth $ 20 sells it for $ 400 - Our home almost burned down because of their negligence. Phoenix Arizona
We spent almost $ 30,000 for a pool that was finished in 2006 (about 2.5 years ago). we expected to get top quality products for the amount that we paid to Value Pools and ordered an "ozonator" (Quickpure II) for $ 400,- plus tax. Value pools told us that there was a lifetime warranty on the ozonator, knowing that they would go out of business soon. They never gave us a warranty card for this product.
When I saw this "ozonator" for the first time I thought that this was a joke. Basically it was just a tin box with a UV Bulb and a ballast inside. Dimensions aproximately 14" X 6" X 3". it has two holes, one on the bottom covered with a green translucent cap that indicates if the lamp inside is on or off. the other hole on the side is for a hose that leads the generated ozone into the pool. If I had seen this product before I would not have ordered it. Probably this can be made in China for less than $ 20,-.
I am guessing that A&A made a profit of 2000% when they sold us this product.
About a month after the equipment was intalled, someone from A & A manufacturing showed up and explained that he wanted to exchange the "ozonator" because of some reported problems. (we had not even called them)
The "Ozonator" failed about every 3 - 6 months and has been repaired about 5 times so far. Two times all the components (actually there are only two vital components, the bulb and the ballast) were exchanged, so that the product was basically new (except the tin box). Now, again the system stopped working. A&As response: "It is out of Warranty"
One time the "Ozonator" almost caused a fire because it was hooked up against A&As recommendation. Instead of hooking up the hose to a standpipe, Value Pools had connected the hose directly to the pump. When the check valve broke of, allowing too much air to enter the hose and the pump, the pump ran dry and melted the PVC pipes. As we saw on other reports, it is a normal thing for the plastic check valves to fall apart after so many hours because the Ozone is extremely aggressive. Value Pools should have been advised by A&A not to connect the hose directly to the pump. A&A provided instructions to the contractors how to install their product and obviously they failed to give out any warnings. Our house could have burned down because of their negligence but when we called them they did not want to comment or to explain what kind of installation instructions they provide to contractors. We woke up in the middle of the night when we heard a screaming noise from the pump and where able to shut everything off at a point in time when the PVC pipes were already melted and when we saw smoke. If we had been travelling on that particular weekend we would have seen our home in ashes at our return.
Only after we filed a complaint with the registrar of contractors value pools corrected the installation. We never received any warnings from A&A or Value pools that the check valves only last a few months and that a broken check valve causes the pump to run dry, leading to melted or even burning PVC pipes.
I just went to their website and saw that obviously they don't sell the "Quikpure" systems anymore. Maybe for some reason ???
When I saw this "ozonator" for the first time I thought that this was a joke. Basically it was just a tin box with a UV Bulb and a ballast inside. Dimensions aproximately 14" X 6" X 3". it has two holes, one on the bottom covered with a green translucent cap that indicates if the lamp inside is on or off. the other hole on the side is for a hose that leads the generated ozone into the pool. If I had seen this product before I would not have ordered it. Probably this can be made in China for less than $ 20,-.
I am guessing that A&A made a profit of 2000% when they sold us this product.
About a month after the equipment was intalled, someone from A & A manufacturing showed up and explained that he wanted to exchange the "ozonator" because of some reported problems. (we had not even called them)
The "Ozonator" failed about every 3 - 6 months and has been repaired about 5 times so far. Two times all the components (actually there are only two vital components, the bulb and the ballast) were exchanged, so that the product was basically new (except the tin box). Now, again the system stopped working. A&As response: "It is out of Warranty"
One time the "Ozonator" almost caused a fire because it was hooked up against A&As recommendation. Instead of hooking up the hose to a standpipe, Value Pools had connected the hose directly to the pump. When the check valve broke of, allowing too much air to enter the hose and the pump, the pump ran dry and melted the PVC pipes. As we saw on other reports, it is a normal thing for the plastic check valves to fall apart after so many hours because the Ozone is extremely aggressive. Value Pools should have been advised by A&A not to connect the hose directly to the pump. A&A provided instructions to the contractors how to install their product and obviously they failed to give out any warnings. Our house could have burned down because of their negligence but when we called them they did not want to comment or to explain what kind of installation instructions they provide to contractors. We woke up in the middle of the night when we heard a screaming noise from the pump and where able to shut everything off at a point in time when the PVC pipes were already melted and when we saw smoke. If we had been travelling on that particular weekend we would have seen our home in ashes at our return.
Only after we filed a complaint with the registrar of contractors value pools corrected the installation. We never received any warnings from A&A or Value pools that the check valves only last a few months and that a broken check valve causes the pump to run dry, leading to melted or even burning PVC pipes.
I just went to their website and saw that obviously they don't sell the "Quikpure" systems anymore. Maybe for some reason ???
3 Updates & Rebuttals
Julian
Phoenix,Arizona,
United States
A&A Manufacturing give fantastic customer service..
#2Consumer Comment
Tue, May 01, 2018
I also have the Quikpure 2 ozone system and feel that it is kind of over-priced and of dubious construction. Unfortunately, it doesn't have the same lifetime warranty as some of A&A's other products, so if it fails, you will be purchasing the internal components yourself to fix it.
That said, I also have the A&A Magnasweep, in-floor, pool cleaning system and couldn't be happier! Over 12 years of continual use and not one problem, except for a worn gear-set and some broken t-valves - all of which, were replaced for free by A&A!
Don't let one bad report discourage you from using this company's products. They are excellent quality, made here in the USA and the customer service is fantastic - totally unlike most companies of today!
Frank
Las Vegas,Nevada,
USA
100% SATISFIED Customer
#3Consumer Comment
Sun, July 16, 2017
I'm Sorry . that this person had a problem with their Ozonator. I don't have that product but I have a full A&A MFG floor system and I couldn't be happier with them. I've had their product for 19 years. It's the 2nd best part of our pool. The first better part of our pool is being in a clean pool. We live in Las Vegas and it always seems to windy. Our can get trashed from the the wind from debrea dust & dirt. When our pool turns on with then 15-20 minutes it's as clean as Sparklets drinking water. I don't have time to hassle with those hose cleaning systems. Thank God! Our pool is almost 19 years old and stuff wears out. Like the pop up head nozzles, the pool actuator. I've called A&A MFG, with no questions, they send me out new parts at no charge if I send them the wore out part. Or I can prepay for the part and return the old part and they credit my card right back. Yes they have a lifetime warranty and stand behind it 100% I'm not a employee, I don't have friends or family work there. I'm a very happy customer. So when I Googled them and this Ripoff report popped up. I felt like they are not getting a fair report. So if you want a no hassle clean pool, I highly recommend this company to everyone building a pool. I've had 5-6 friends that bought their system from my recommendation and they all are as happy as we are. So don't let this Ripoff report stop you from buying a great product from a great company. From Frank a very happy customer.!
Report Attachments
Steve
apache junction,Arizona,
U.S.A.
Update: Product had already been investigated and was still sold to us without mentioning anything
#4Author of original report
Fri, May 21, 2010
I just found the following report from October 2005 on the Internet:
http://www.waterquality.net/upload/fmarticlesa/A_A_Units_Pool_Unit_Results_6.pdf
basically this report found that:
(1) the product does not have any recognized safety approvals such as UL, NSF or CE
(2) the product is not made of aluminum and therefore "there are concerns with the unit rusting and corrosion from ozone and exposure to UV light"
(3) the ballast is overdriving the lamp - ballast and lamp don't fit together resulting in premature lamp failure.
(4) the lamp filaments are not preheated. this causes sputtering and the blackening of the lamp that decreases the ozone output of the lamp.
(5) airflow device inside the unit is restrictive and a higher airflow cannot be attained.
(6) on all units the grounding lug was loose
(7) unit lacks appropriate warnings, installation instructions and a manual for the installer and the pool owner.
Yet, this unit was sold to us by the pool builder for over $ 400,- without mentioning the report or any of the inherent problems of this product. I feel that it is almost fraudulent to sell something that a laboratory has tested and found to have several problems as a "top of the line product". We are pretty sure that A&A had positive knowledge of this report (published several months before this unit was installed) and when I called to complain about the constant problems it was "probably the reason is that the installer made a mistake, there is nothing wrong with our product."
