- Report: #1331241
Complaint Review: AAA Roadside assistance - Nationwide
Reported By:
C. Crawford -
Ellenton, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
AAA Roadside assistance
Nationwide, USA
Phone:
800-222-4357
Web:
AAA.com/help
Categories:
Business Rating:
(0)
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AAA Roadside assistance AAA left me stranded, refused to help me! Ellenton, Florida Nationwide
I had a tire problem on a Saturday Morning, with my 30' Class C Motorhome. I thought to myself, "good thing I purchased the extra "RV" coverage form AAA". So, I called them and asked them to come out, and install my spare. They told me to expect someone "within the hour". After an hour and a half, I called to check the status. After being on hold for a very long time, they finally came back on the line, stating that they would need to investigate the situation and call me back.
This went on for FOUR hours, while I sat on the sweltering Asphalt in the Florida heat, sweating bullets, like there was no tomorrow! Finally after 4 hours, they called me back, and told me they could not do anything whatsoever to help me! They suggested that I let my fingers do the walking, find someone else that could do it, and of course pay them, and then submit my bill to AAA for reimbursement. I told them that was why I purchased AAA, so I would NOT have to do this. I was stranded, unable to drive ... it was not like I was in sitting in the comfort of my office, at my computer, where I could leisurely make phone calls and surf the net, to find someone to help me.
Then they told me that because tomorrow was Sunday, they would not be able to do anything tomorrow either! Their advise was to call them again on Monday, and start the nightmare all over again!
I told them to pack sand, and that I would be cancelling my RV Roadside Assistance, since it was an obvious waste of money and of no benefit whatsoever.
If anyone else has RV coverage, and is relying on AAA to be there when you need them, remember what they did to me! You might consider some other way of safeguarding yourself, rather than relying on AAA. I had been with them for several years, and they screwed me over badly, the one time I needed them!
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
AN idea...
#2General Comment
Sun, October 02, 2016
Here is a novel idea, do it yourself!! You know instead of waiting around for FOUR HOURS you could have had it done yourself and back on the road!!! We get it, YOU PAID for a service. THEY couldnt provide YOU with service in the area YOU broke down in. It doesnt make them a ripoff, just a limitation. It always amazes me at how HELPLESS people like YOU act. Did YOU just not learn how to change a tire? If so do you REALLY think YOU should be driving said vehicle?? Basic repairs is something EVERY driver SHOULD learn if they are going to be on the road. What if YOU couldnt get cellphone service where YOU broke down?? What would YOU have done then?? The point is that YOU could have done it yourself. Odds are that the company that AAA has contracted in THAT area was hyper busy being a weekend and just couldnt take another job on. While being frustrated is understandable its NOT A RIPOFF!!!
