Cynthia
Hagerstown,#2Author of original report
Tue, February 03, 2004
Information given to customer is not acurate and misleading. Phone calls from customers inquiring about their high security deposits on RV rentals are often unanswered for a lengthy period of time and not always returned. Information about insurance needed for RV rental is often not told correctly to customers. If their insurance co doesn't transfer their insurance coverage to a rental RV then the customer is stuck obtaining it through the RV rental which requires a very large amount of money up front that is supposed to be refundable upon the return of the RV but...is it? And if the customer doesn't take the insurance offer the entire RV trip $$ is forfeited! And if you request a small RV there is no guarantee you will get a small one and may have to drive a large 40 ft one whether you like it or unless you want to forfeit your non refundable trip $$ their is no choice esp during peak season. Lesson of life, verbal agreements mean nothing! Consignment agreements is another story in itself...