- Report: #4985
Complaint Review: AAmco Transmissions - Texas
-
Author Confirmed
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AAmco Transmissions
Texas, U.S.A.
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AAMCO RIP-OFF TRANSMISSIONS FRANCHISE ..THE FACTS AND FICTION ..ex-AAMCO owner *UPDATE Another AAmco owner says, never go to AAmco
I OWNED AN AAMCO TRANSMISSIONS FRANCHISE ..THE FACTS AND FICTION
This is the truth.
The technical department is no help. They look at books
to try and give solutions to hard to repair problems.
The technical department is useless. Absolutely right in recommending the customer call Mark Wurth and Keith Morgan.
Customer relations is a buffer to the president and the CEO. The department is so poorly mismanaged it is a shame.
The turn over rate is horrible for any company to admit to. The representatives are chastised and nearly punished if a customer requests a supervisor. The supervisor will try to get the representative to do something to avoid speaking to the customer.
By the time the customer gets to the supervisor, the customer is so frustrated with the rep for not giving what the customer wanted, the customer is now requesting the CEO and the president.
Guess who gets in trouble for this. Yes,! you guessed it, the rep. Not the lazy supervisor and the fat a*s manager.
This department needs to be torn down and rebuilt just like the transmissions.
Hopefully, the department can invest in a lifetime guarantee for its employees. The whole system sucks.
ex AAMCO franchise owner
[email protected]
This is the truth.
The technical department is no help. They look at books
to try and give solutions to hard to repair problems.
The technical department is useless. Absolutely right in recommending the customer call Mark Wurth and Keith Morgan.
Customer relations is a buffer to the president and the CEO. The department is so poorly mismanaged it is a shame.
The turn over rate is horrible for any company to admit to. The representatives are chastised and nearly punished if a customer requests a supervisor. The supervisor will try to get the representative to do something to avoid speaking to the customer.
By the time the customer gets to the supervisor, the customer is so frustrated with the rep for not giving what the customer wanted, the customer is now requesting the CEO and the president.
Guess who gets in trouble for this. Yes,! you guessed it, the rep. Not the lazy supervisor and the fat a*s manager.
This department needs to be torn down and rebuilt just like the transmissions.
Hopefully, the department can invest in a lifetime guarantee for its employees. The whole system sucks.
ex AAMCO franchise owner
[email protected]
1 Updates & Rebuttals
...HORROR STORIES OF THE CORPORATE OFFICE
#20
Sat, April 28, 2001
This email is a rebuttal to RipOff #4985. It was sent by NA at [email protected]. AAMCO RIP-OFF TRANSMISSIONS FRANCHISE ..THE FACTS AND FICTION ..ex-AAMCO owner (#4985) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their relationship to the company: Owner Rebuttal: THERE IS SO MANY MORE THINGS I CAN TELL YOU ABOUT THIS COMPANY IT IS A SHAME. THE COMPANY RUNS ON THE VERY EDGE OF THE GOOD SIDE OF THE LAW. IF YOU BLOW TOO HARD, AAMCO WOULD HAVE COMMITTED A CRIME. THERE WAS A LOT OF INFORMATION GIVEN TO MYSELF BY THE REPRESENTATIVES THAT HANDLED MY TERRITORY AND THIS IS HOW I LEARNED THE HORROR STORIES OF THE CORPORATE OFFICE. THIS COMPANY IS ONLY CONCERNED WITH THE YEAR END REVENUES. IF CUSTOMER RELATIONS WERE NOT THERE, AAMCO WOULD NOT BE EITHER. WHEN A CUSTOMER CALLS HOME OFFICE A REPRESENTATIVE IS TRAINED TO INFORM THE CUSTOMER THE OWNER WILL BE ADVISED OF THE CONCERNS AND HOPEFULLY RESOLVE TO THE CUSTOMERS SATISFACTION. THE REPRESENTATIVES CALL AND USE WEAK NEGOTIATING TACTICS TO TRY AND GET THE OWNERS TO GIVE MONEY TO CUSTOMERS. THE ONLY TIME YOU WILL GET A CALL BACK FROM MIKE PEKULA IS WHEN YOU HAVE TO GIVE A CUSTOMER SOME MONEY, OTHERWISE, HE IS NEVER AROUND. I AM SO GLAD IT IS OVER. NO MORE OF THE HOME OFFICE GIVING MY MONEY AWAY WHEN A CUSTOMER IS NOT DESERVING OF IT. PLEASE, WHO EVER READS THIS, TELL ALL OF YOUR FAMILY, FRIENDS AND ASSOCIATES NEVER GO TO AAMCO. IT WILL BE A GOOD CHOICE IN THE LONG RUN.
