Fred
Winston-Salem,#2REBUTTAL Owner of company
Mon, July 27, 2009
My comments were concerning the problems under warranty. I don't know if they received a 12,000 miles, 36,000 mile or lifetime warranty. And for this problem it does not matter except as it sounded here that the warranty had expired. I stand behind what I said which was "it is rare that a rebuilt transmission will go beyong 12,000 miles if it was built wrong". I not trying to defend any center. Any active AAMCO warranty will be worked on at this center weather it was from the previous owners or other AAMCO center.
Robert
Ft Eustis,#3Consumer Comment
Thu, July 02, 2009
I'll assume the guy meant 120K miles, not 12K. I used to rebuild trannies(5 years), and never had a comeback. I was not the CHEAPest guy doing them, but quality costs. My rebuilds included everything except the case, the shafts, and drums(unless they were torn up also). In other words, my rebuilds were equal to brand new. My 1998 Concorde LXi has 225K miles on the original transaxle. I flush it every 50K miles, and change the filter every 100K. I use the correct fluid(ATF+4) and Tow Kool additive from NAPA. The flow numbers for the clutch packs look like a new one. If a rebuilder cannot duplicate the factory original in quality, he should stop doing them.
Hugh Jass
Franklin,#4Consumer Comment
Thu, July 02, 2009
Fred, you wrote "Very few transmissions can continue operating for a long time (i.e. 12,000 miles) without it putting you on the side of the road." With statements like that, it's YOU who shouldn't be in business. Hyundai and Kia warrant their trannies for 100,000 miles if you're the original owner. Chrysler now has a lifetime warranty. I've routinely put 100,000 plus miles on properly maintained transmissions. If you expect people to believe a transmision's life is 12,000 miles I feel bad for you, and worse for your customers.
Fred
Winston-Salem,#5REBUTTAL Owner of company
Thu, July 02, 2009
Some people should not be in business. While some of the complaints by James does not make sence to me. I will not try to defend the old mangement. I will tell you that I have been in the transmission business for over seven years. I have a great track record and I have several letters of Thank You from customers that I have done business with. I will be happy to show them to you and if fact I have them in a folder that you can read anytime. The one thing that all AAMCO customers should know is that if they have a transmission problem that is under warranty they can request and/or demand that it be repair at a different site as long as you are more than fifty miles from the shop that made the first repairs. There are a lot of shops out there that would like to be part of the AAMCO franchise but they don't have what it takes. As a buyer of services myself, anytime I hear a competitor running down the competition it makes me very suspicious of their motivation. Normally it means they see your pain and they are trying to take advantage of it. Very few transmissions can continue operating for a long time (i.e. 12,000 miles) without it putting you on the side of the road. Anyone with a small amount of experience can give a layman a story about how this or that may have caused the problem. However I not trying to justify what the previous management may or may not have done incorrectly. I want all current and future AAMCO customers to know that if I can help feel free to call me. 336-767-8301.