- Report: #713298
Complaint Review: Aardvark Global Publishing - Sandy Utah
Reported By:
mentor -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Aardvark Global Publishing
P.O. Box 901930 Sandy, 84092 Utah, United States of America
Phone:
(800) 614-3578
Web:
http://www.eckobooks.com/
Categories:
Business Rating:
(0)
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Aardvark Global Publishing ECKO House Publishing - Sandy, UT (Utah) | (800) 614-3578; They are the same folks with the same sort of replies and contact systems in addition to quality controls that plague Aardvark Global Publish Self-published books, printer, listing service for self-published books printed by Aardvark and Ecko. Sandy, Utah
Ecko House and Aardvark are the same folks with the same sort of replies and contact systems in addition to quality controls that plague Aardvark Global Publishing. They are slow, make errors often, don't provide sufficient phone contact, always promise more than they deliver, use unknowledgable persons without much experience. They do not provide sufficient answers such as providing experienced info for promoting books. Beware of the promises they make. It takes a long while for them to do anything. They only list books and do not really promote them other than on their own website, which you pay for. No quality control at all and extremely poor customer service especially after you contract with them to do something. You must pay up front. The book coating was peeling off when I opened the box. The box was too small for books and got torn up by USPS delivery. They took no responsibility for sending the wrong coating that was poorly applied. The books looked used instead of new. Most communication is by email and they never address all the questions or points you ask about. Ecko House is the new name of Aardvark probably because they have such a bad rep as Aardvark. It takes so much effort to get something done correctly by them that it is not worth getting started. Good luck if you try. They exploit the naive inexperienced folks who want to self-publish a book. If you ask for statistics about the successes for their authors like sales figures or examples of success stories their so-called promotions create, they just don't write back or answer. That is because Ecko House is not a promotion service but a listing service. They add your book info to places you can do yourself for free or much less. They don't do more than that to help sell books on these places where they list titles. The promo to sell their services is much better than the results you get. After they have your money, everything goes down hill.
1 Updates & Rebuttals
Aardvark Global Publishing
Utah,United States of America
from Nanice Ellis - owner/co-founder
#2REBUTTAL Owner of company
Thu, April 21, 2011
It is true that Aardvark Global Publishing has become ECKO House
Publishing but not because of unhappy customers but because of happy
customers. We have been in the business of self publishing since 2003
and have helped thousands and thousands of authors worldwide. The one
thing that Aardvark did not provide was distribution because, at that
time, it was not possible to get distribution for self publishers, and
without distribution authors had little or no chance of having their
books available for the major book retailers such as Barnes &
Noble. We worked diligently in order to set up distribution options for
our authors and once we had succeeded, Aardvark become ECKO House
Publishing - a Full Service Publishing Company, giving self published
authors a voice in the world. As one of the owners and an author of 8
books myself, I am pleased and excited to have created a publishing
company that works for it authors.
Having said all that, from time to time, like in any business, problems
do occur. I am saddened that the author of this complaint remained
anonymous because it is always our intention to "make it right." After
reading the complaint, we had a company meeting and tried to determine
who the author might be and we could not think of anyone; we know all
our authors by name and each author is provided a publishing coordinator
in which to work.
Since we know that the personal connection is the most important aspect
of any business, we honor that relationship and from time to time we may
actually choose not to work with an author where the "fit" might not be
a good one. We put people before profits and Harmony above all else.
All our publishing coordinators are highly trained in the area of
publishing and work one on one with the authors assigned to them. Emails
are answered the same business day or the following day if received on
the weekend or holiday. We are also available by phone by calling
800-614-3578 or 801-505-0516. You can even call and ask for me
personally!
ECKO House Publishing is set up in such way that authors can select the
services that they need, and do not need to purchase services that they
don't need. Since the author of the complaint is anonymous I cannot know
what he or she purchased but it sounds like promotion services such as
being Interviewed on ECKO Author's Radio, working with a Publicist, News
Releases, etc. were not purchased. We do offer free services with any
of our packages that include such things as listing and selling your
book on www.ECKOBooks.com, a book launching webpage and a Free Facebook
Fanpage for your book.
If the creator of the complaint is reading this, please call me. I would
like to resolve any problems. For all others reading this, please call
me as well and find out what we are about.
Nanice Ellis
co-founder ECKO House Publishing
[email protected]
www.ECKOHousePublishing.com
www.Nanice.com
