- Report: #300481
Complaint Review: Aaron Rents - Durham North Carolina
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Aaron Rents
1100 N. Miami Blvd. Durham, 27703 North Carolina, U.S.A.
Phone:
919-680-3100
Web:
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Aaron Rents They call and call and call YOU even AFTER YOU have called THEM. Durham North Carolina
I originally entered into my rental contract (computer) with Prime Time, Inc. Only recently, did Aaron Rents, Inc. purchase Prime Time and took over all of their rental contracts.
Prime Time was smaller and more...friendly. Okay, I missed a payment, they would call to remind me and THAT was THAT. End of story. However, with Aarons...
When we made our first payment with Aarons...they said we were their "best customer." (I think it was only because we were seeing the contract thru to the end). Then...the honeymoon ended...
I get three or four calls in the same day to my home number, reminding me to come in to make my payment. It's either the national headquarters calling using their automated dialing system OR the local store calling (even two different people calling me the same day).
I made arrangements on a Saturday to make a payment the following Tuesday (with two payments left on the contract). The individual I spoke to said that she would "note my record." Darned if I didn't get four phone calls on Monday saying that I was over-due!
Aaron's has administrative and customer service issues that need to be dealt with. Whatever training is conducted is either not retained by the individual employee or it is just non-existent.
AFTER they get your payment, they are very apologetic. I just don't like the harassment. They even came out to my house one day to try and repo the PC (with 4 payments left)! They left a sign on the door. Hmmm...I guess we were at work making money to pay them off.
Aaron Rents leaves a sour taste in my mouth and I will not do business with them again.
Tom
Durham, North Carolina
U.S.A.
Prime Time was smaller and more...friendly. Okay, I missed a payment, they would call to remind me and THAT was THAT. End of story. However, with Aarons...
When we made our first payment with Aarons...they said we were their "best customer." (I think it was only because we were seeing the contract thru to the end). Then...the honeymoon ended...
I get three or four calls in the same day to my home number, reminding me to come in to make my payment. It's either the national headquarters calling using their automated dialing system OR the local store calling (even two different people calling me the same day).
I made arrangements on a Saturday to make a payment the following Tuesday (with two payments left on the contract). The individual I spoke to said that she would "note my record." Darned if I didn't get four phone calls on Monday saying that I was over-due!
Aaron's has administrative and customer service issues that need to be dealt with. Whatever training is conducted is either not retained by the individual employee or it is just non-existent.
AFTER they get your payment, they are very apologetic. I just don't like the harassment. They even came out to my house one day to try and repo the PC (with 4 payments left)! They left a sign on the door. Hmmm...I guess we were at work making money to pay them off.
Aaron Rents leaves a sour taste in my mouth and I will not do business with them again.
Tom
Durham, North Carolina
U.S.A.
2 Updates & Rebuttals
Brandy
Jonesboro,Georgia,
U.S.A.
Agree
#2Consumer Suggestion
Sat, April 03, 2010
I also signed the Aarons, do date have never missed a payment.... My payment is due on the 15th of each month. We always pay on the 3rd, it is when my mom gets her check. They call every month to remind her of the payment due on the 3rd. For some strange reason when the 3rd falls on the weekend mom gets paid on the 1st or 2nd. Aarons somehow knows this, I did not tell them, and they call on that date... OMG it makes me so annoyed because we always make the payment on time, always.... We have now paid off everything and early except a tv for $60 a month, they still do the same thing. We returned out computer last week it was not working and I wanted it fixed. They tried to say I broke it, they kept the computer and are still billing me for it. I told them that is wrong, the manager was so rude. You had to be there to see how rude he was! I told him that I would pay a little each month. Why did I tell him that????? Because at that time we were renting a lot of items and I was in fear they would try to illegally repo our "stuff".... Well I think something is fishy because they never mention about the computer, just the TV when reminding of payment. They said they would call me when they fix the computer and they will show me the bill. They have yet to show me any bill. See under there insurance it is suppose to be covered for free when it breaks. I think they got it fixed for free and are trying to charge us so next time I go there I am going to demand the bill or I am not going to pay for it...... I mean it has been months. I was just happy they were not harrassing us about it, just like they forgot all about it. One month I did not may a little on the computer, they still did not say anything. I definitely think somethnig weird is going on. OH!!!!!!!!!!! Also I wanted to mention when we first signed with Aarons we had to have 11 people's phone numbers. Well I put mine by mistake and the bit*ch called me the same day I signed up. She started asking me all kinds of person questions and then she realized it was me, she appologized and hung up..... My mom and I were both peed about them calling all those people and asking questions. I was shocked that they actually do that!!!!!!!!!!!!!!!! So all in all I am upset at Aarons. All in all I am also paying for my TV for 18 months, and have abought 8-9 months left and can't wait. I have spent a fortune on Aarons but still they are not happy. I wish they would call to remind us of payment if we were a day late, but not the same day the payment is due because that is so annoying.
Kzaccardivpasst
Matthews,North Carolina,
U.S.A.
Compnay Response
#3UPDATE Employee
Wed, February 06, 2008
We are sorry that Mr. Tom feels this way about Aaron's however in the agreement it clearly states the action that will be taken if a customer does not fulfill his or her end of the agreement which is making their payment on or before their due date. The "contract" signed with PrimeTime also states the same action that would be taken if the agreement was not upheld by the customer. Mr. Tom contacted our Divisonal Office with a compliant on this store, when the Regional Manager called the customer back he explained that there is no grace period with Aarons. The only way to avoid being called or have someone come by your house is to make your payments on or before there due date. So in response to this report if the customer makes his payment on or before his due date then we will not come out to see him or call him. If there are any other questions in reference to this matter they may be directed to our Divisional Office at 704-845-5064. Thank you Kay Zaccardi
