- Report: #275188
Complaint Review: Aarons Rents - Killeen Texas
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Author Confirmed
Why?
Aarons Rents
For Hood St Killeen, 76549 Texas, U.S.A.
Phone:
254-616-2460
Web:
N/A
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Aarons Rents Smug rude non authrized debits of bank accounts Killeen Texas
*UPDATE Employee: if it is a debit acct, close it
*UPDATE EX-employee responds: ex employee responds
*UPDATE Employee: Mr X employee
*UPDATE Employee: Accurate response
*UPDATE Employee: Accurate response
*UPDATE Employee: Accurate response
*UPDATE Employee: Accurate response
*Author of original report: Changing Stores
*Author of original report: Changing Stores
*Author of original report: Changing Stores
*Author of original report: Changing Stores
Arron Rents in Killeen has repeatedly automaticly debited my bank account WITHOUT permission. This repeated debiting has (each time) put me into over draft. When contacted the Accounts Manager, James ( last name never given) smuggly stated that if we made our payments on time we would not have to worry about this.
How can a company, who gets thier payments (even when late) they get thier "late payment fee" as well, how can they debit an account automaticly when they have NEVER been given permission either written or implied to do so. In fact, we have ALWAYS called in our payments.
Mary o
Arlington, Texas
U.S.A.
How can a company, who gets thier payments (even when late) they get thier "late payment fee" as well, how can they debit an account automaticly when they have NEVER been given permission either written or implied to do so. In fact, we have ALWAYS called in our payments.
Mary o
Arlington, Texas
U.S.A.
11 Updates & Rebuttals
Mary O
Arlington,Texas,
U.S.A.
Changing Stores
#2Author of original report
Sat, October 20, 2007
As I am the lady who filed this particular repot I just wanted to updaet people. Since filing the roport i closed the Debit Account refused to give my new account information to Aarons and now make strictly CASH payment at a store here in Arlington. Mary O.
Mary O
Arlington,Texas,
U.S.A.
Changing Stores
#3Author of original report
Sat, October 20, 2007
As I am the lady who filed this particular repot I just wanted to updaet people. Since filing the roport i closed the Debit Account refused to give my new account information to Aarons and now make strictly CASH payment at a store here in Arlington. Mary O.
Mary O
Arlington,Texas,
U.S.A.
Changing Stores
#4Author of original report
Sat, October 20, 2007
As I am the lady who filed this particular repot I just wanted to updaet people. Since filing the roport i closed the Debit Account refused to give my new account information to Aarons and now make strictly CASH payment at a store here in Arlington. Mary O.
Mary O
Arlington,Texas,
U.S.A.
Changing Stores
#5Author of original report
Sat, October 20, 2007
As I am the lady who filed this particular repot I just wanted to updaet people. Since filing the roport i closed the Debit Account refused to give my new account information to Aarons and now make strictly CASH payment at a store here in Arlington. Mary O.
Spur21
San Antonio,Texas,
U.S.A.
Accurate response
#6UPDATE Employee
Mon, October 15, 2007
It is our policy not to charge your credit/debit card even with your permission unless you have filled out a Credit Card Auth form. This form authorizes us to charge your card when you call in your payments OR IF YOU FALL 14 DAYS DELINQUENT. Any charges on your account will be prevented if you simply contact the store and work out payment arrangements on an agreed date and time. Please keep in mind, Aaron's deals with 100's of accts on a daily basis and one simple call from our clients to let us know when they will be in, saves us all alot of headaches. Simple problems often have simple solutions.
Spur21
San Antonio,Texas,
U.S.A.
Accurate response
#7UPDATE Employee
Mon, October 15, 2007
It is our policy not to charge your credit/debit card even with your permission unless you have filled out a Credit Card Auth form. This form authorizes us to charge your card when you call in your payments OR IF YOU FALL 14 DAYS DELINQUENT. Any charges on your account will be prevented if you simply contact the store and work out payment arrangements on an agreed date and time. Please keep in mind, Aaron's deals with 100's of accts on a daily basis and one simple call from our clients to let us know when they will be in, saves us all alot of headaches. Simple problems often have simple solutions.
Spur21
San Antonio,Texas,
U.S.A.
Accurate response
#8UPDATE Employee
Mon, October 15, 2007
It is our policy not to charge your credit/debit card even with your permission unless you have filled out a Credit Card Auth form. This form authorizes us to charge your card when you call in your payments OR IF YOU FALL 14 DAYS DELINQUENT. Any charges on your account will be prevented if you simply contact the store and work out payment arrangements on an agreed date and time. Please keep in mind, Aaron's deals with 100's of accts on a daily basis and one simple call from our clients to let us know when they will be in, saves us all alot of headaches. Simple problems often have simple solutions.
Spur21
San Antonio,Texas,
U.S.A.
Accurate response
#9UPDATE Employee
Mon, October 15, 2007
It is our policy not to charge your credit/debit card even with your permission unless you have filled out a Credit Card Auth form. This form authorizes us to charge your card when you call in your payments OR IF YOU FALL 14 DAYS DELINQUENT. Any charges on your account will be prevented if you simply contact the store and work out payment arrangements on an agreed date and time. Please keep in mind, Aaron's deals with 100's of accts on a daily basis and one simple call from our clients to let us know when they will be in, saves us all alot of headaches. Simple problems often have simple solutions.
Be Nice
Pasagula,Mississippi,
U.S.A.
Mr X employee
#10UPDATE Employee
Sun, October 14, 2007
Sir first of all, Not all stores were created equal. And if you were in the accounts dept. apparently you didn't use a CAM toolbelt or have any idea what your job was. It is the Cam priority to help the customer acquire ownership. Where i am from, that is how we approach this situation. We are a double diamond store without a customer op in over 1 yr. This is how you help the customer maintain ownership. Not by failing at our job, quiting or getting fired and then slandering the company. please stay an ex employee. There is a reason why you are.
Charles
Beaumont,Texas,
U.S.A.
ex employee responds
#11UPDATE EX-employee responds
Fri, October 12, 2007
the turth is , that when AARONS gets your CC # , they will use it when they feel like it. if the store needs to reduce their % on collections or need sto the revenue to make goals then they will charge it , without persmission. You might want to know that AARONS was recently put on probation with Texas Attorney General for bad collection practices. Even this did not deter AARONS from changing their ways, they are bold , and arrogant. The customer is only a # to them. I would contact Gregg Abbot's office ( Attorney General)
Be Nice
Pasagula,Mississippi,
U.S.A.
if it is a debit acct, close it
#12UPDATE Employee
Sat, October 06, 2007
even if ur on an auto debit, u still have the right to tell them not to pull ur card. if it is a check card then call ur bank and tell them ur card has been stolen. If it is a credit card then either call that in stolen and they will issue u another one. and then call every aaron's in your area and ask for the regional office #. They won't be pulling anymore from u......i promise.
