Holly
Fort Smith,#2UPDATE Employee
Sat, September 23, 2006
I am so sorry about your horrible experiance with Aarons. As a Sales Manager I understnad that it can be difficult to get product techs to homes for maintenece. I also know that every single service call I have had since I have worked with the company has been checked out within 3 days. This is the longest anyone has had to wait and the reasoning was timing. The customer lived out of town a ways and we leave a 2 hour window open. This means that if we say between 2 and 4, the techs may get there at 2 pm or at 4 pm. That depends on their schedule. Anyway, the three day wait came becuase the customer was not available during the 2 hour periods we came to the home. She even called us two of the days to let us know something came up and would have to reschedule. The next time you have a service issue that is not taken care of, please call the regional office, the number is posted in the store, and let them know. If still no responce, I would contact the next closest store and see if they can help you out. Sales Manager, Fort Smith AR