Complaint Review: AARON'S - CHARLOTTE North Carolina

I'm sorry if you feel I have insulted you. I have read and reread my rebuttal and I can't find the insult, I see the solution, not an insult. Maybe asking you to explain the false statement you made is what you take as an insult. As I stated in my original rebuttal, I felt bad for you when I first read your report. When I got to the part about the unsatisfactory rating with the BBB, that ticked me off because I have spent a lot of money at Aaron's and have always been treated good. However, if Aaron's has customers who have filed complaints, either with the BBB, or upper management and have gotten blown off, that tells me that Aaron's has no respect for the customers who helped them achieve the success they enjoy as a large company. If that was the case with Aaron's, I could find another place to spend my hard-earned money. Your report made me so angry that Aaron's would treat a customer with such disrespect that I almost picked up the phone and called the Charlotte store. Lucky for me that I checked out that unsatisfactory statement before I called and made a fool of myself. The BBB web site clearly shows that 1 complaint has been filed in the past 36 months. Not a bad track record for such a large company. Your experience may be true, or you may be a disgruntled ex-employee, I don't know. What I do know is that I believed you until I followed up on one of your verifiable claims. Turns out that you misstated a very important fact. Maybe if you had not exaggerated your report, this Aaron's customer, and possibly others, would be spending their money elsewhere.

This ripoff newsletter is for others to state their concerns, and the problems they are having in a certain situation. People are looking for some sort of solutions not insults. For the people that only respond with insults make others wish not to voice their concerns. Everyone is on a different scale of life, so do not insult someone who may not be on your level. I stated what has happened to me, you assumed I have not taken any action. Once the actions I have taken has been completed then I will let it be known. Take time to know before you judge. Also for the people who wish not to voice their concerns because of the backlash, remember companies has people who reply with insults to stop other people from reporting on them.

I am not going to turn this in to a rip off report battle but I feel like I must respond to you once again. You say you have been an Aaron's customer for five years. My question to you is why would you keep spending your money at a business that continuously kept changing their terms and charging you more than agreed? Why would you continue to pay such gross overcharges? You say you have spent over $10,000 in the past five years, I don't get it. (First time shame on Aaron's, second time shame on you.) If what you say is true, why not take your contracts and cancelled checks and receipts and make copies and put your complaint in writing to Mr. Loudermilk in Atlanta? Obviously you have enough money to send the package with all the information with a return receipt requested. Back them into a corner, make them answer for such gross overcharges and breech of contract. Then send copies to your State Attorney General because if they have taken your money and breeched several contracts they owe you a refund, don't you think? Don't you think consumers need protection from predators like Aaron's? No matter how many times management turns over, the contracts don't change when you produce your contracts, cancelled checks or receipts they will have some explaining to do. Hopefully they will be able to explain what happened with your contracts better than you explained to this forum why you chose to print the false accusation about the unsatisfactory rating with the BBB. It all boils down to credibility.

As for the response to my report on aaron's bad management I depend on no third party information, or other outside information. I deal with my own seen on fact issues. My fact is that I have been an aaron's customers for five years now. I have spent over $10.000. I have dealt with at least five to six different managers and several corporate company men. I have filed many complaints to a number of higher ups and I have never received any form of communication back from anyone. The only thing I received from the manager was the same old thing. I have gone over each of my accounts. When I purchased an item and came back in about sixty days to pay an item off the remaining balance was always higher then it should have been. Aaron's ninty day same as cash is yet another fault of theirs. If an item is $100.00 same as cash and &150.00 afterwards and you make a $50.00 payment within that ninty days, when you go to pay it off you still owe $100.00 because the $50.00 payment came off the $150.00 not the $100.00. This is my fact not a third party.

I'm not a fan of the BBB, However...Before you make accusations about a company and their standing with the better business bureau, please do your homework. I pulled the following information from the Charlotte BBB website. If you had problems at Aaron's, you obviously didn't contact the home office in Atlanta. Aaron's is a good company. When you have a large company, things happen, management isn't always the way you want it to be. Every company should be given the opportunity to respond to complaints. You didn't give this company a chance to respond and deal with your complaint. I felt bad because all of us have had bad experiences with companies but in order to get our complaints heard, sometimes we have to go above the heads of the people who treated us unfairly. It was most unfair of you to make the claim that Aaron's has an unsatisfactory record with the Better Business Bureau when the proof is below. How do you expect anyone to take you serious when you make a false allegation in your report? BBB Reliability Report Aaron's Furniture Company 3955 E. Independence Blvd Charlotte, NC 28205 General Information Phone Number: (704) 567-0200 The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. Customer Experience Any complaints processed by the Bureau in its three-year reporting period have been resolved. The number and type of complaints are not unusual for a company in this industry. The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed. The following data concerns complaints processed by the BBB since the firm's file was opened or over the last 36 months, whichever is less. Closed Complaints Number of complaints processed by the BBB in the last 36 months: 1 Number of complaints processed by the BBB in the last 12 months: 0