- Report: #124110
Complaint Review: ABC Distributing - Internet
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Author Not Confirmed
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ABC Distributing
www.abcdistributing.com Internet, U.S.A.
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ABC Distributing ripoff RUINED CHRISTMAS! WHAT CUSTOMER SERVICE? Miami Internet
I ordered about $200.00 in Christmas gifts through ABC on November 4, 2004 and it's now December 22, 2004. Half of my stuff is still missing. I'm very upset with this.
They say there is something wrong with my account and must call them RIGHT AWAY, but it's impossible to get in touch with them. The customer service phone line will have you on hold forever that is, IF you can even get through to that number.
There is no way to contact them via email. You are required to give them your phone number and email address yet they don't know how to use either of them.
I have to buy replacement gifts at the store now, and it's December 23 already. This has been a HUGE nightmare.
Christina
east stroudsburg, Pennsylvania
U.S.A.
They say there is something wrong with my account and must call them RIGHT AWAY, but it's impossible to get in touch with them. The customer service phone line will have you on hold forever that is, IF you can even get through to that number.
There is no way to contact them via email. You are required to give them your phone number and email address yet they don't know how to use either of them.
I have to buy replacement gifts at the store now, and it's December 23 already. This has been a HUGE nightmare.
Christina
east stroudsburg, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Christina
east stroudsburg,Pennsylvania,
U.S.A.
Customer service DOES NOT exist.
#2Author of original report
Sun, January 02, 2005
Ha! I thought I had a great idea. I logged into my account at the ABC website, and changed my company name to "P*issed Off", thinking the customer service dept would call to tell me I couldn't do something like that (a way to finally get hold of them). Instead, I received an e-mail from the "make believe" customer service dept telling me that they received my request and have actually changed to name of my company to "P*ssed Off". I can't wait to see my next catalog.
Christina
east stroudsburg,Pennsylvania,
U.S.A.
WHAT AM I GOING TO DO WITH 4 JARS OF COOKIE MIX I DON'T EVEN LIKE ???????
#3Author of original report
Wed, December 29, 2004
I'm still waiting !!!!!!!!!!! They sent me two more things. I had to go to the post office on christmas eve to get them. I am STILL WAITING for christmas ornaments I can't use until NEXT christmas, and 4 friggin jars of cookie mix! And I've been reading the other complaints on here and I would like to know one thing. How on earth did some of you even get in touch with customer service ? I wait and wait and wait and just hear "your call is VERY important to us, please hold" . I would have LOVED to go off on a real person.
