Maria
North Miami,#2UPDATE Employee
Thu, December 15, 2005
As the Executive Director in charge of the Office Administration at abc, I want to give the FACTS surrounding this customer's transaction. Original order for the Esteban guitar placed on 7/25/05. Customer pays for the order on 8/15/05 online. Order shipped on 8/29/05 and that is a total of 38 days elapsed time from the day the order was placed. I concur that the customer had a difficult time getting information from our Customer Service department and that is an area we are working hard to improve. Will be contacting the customer to either send a replacement guitar or to provide a refund for the full amount. abc Distributing has been in business for over fifty years and we continue to satisfy our customers every day with our quality products, value prices and service. We process hundreds of thousands of orders every week. On occasion customers encounter problems with their orders, but the percentage of problems is infinitesimal compared to the volume we process. We do our best to satisfy each and every issue that comes our way as we will with this customer.