ABRA Auto Body & Glass
United States of America#2UPDATE Employee
Wed, August 11, 2010
I am in Marketing at ABRA Auto Body & Glass, and upon seeing this report I immediately contacted the General Manager of ABRA-Coon Rapids, MN to find out ABRA's side of the story. Here are my findings:
Joyce of Anoka filed a claim with her insurance company on 8-30-2006, at which time they recorded her mileage at 17,121. She did not bring her vehicle to ABRA for repairs until 10-12-2006, which we feel was plenty of time to explain the additional 160 miles she claims were put on by an ABRA employee "off-roading" with her vehicle.
As for replacing unnecessary parts, the only ones that were replaced were those on her repair plan, which was approved by her insurance company.
We have discussed this with Joyce at every level of management over the last 3-1/2 years. In addition, the General Manager of ABRA-Coon Rapids, a representative of her insurance company, her attorney and Joyce all met on 8-5-2009. At that time everyone (except Joyce) agreed that there was no merit to her claims.
ABRA has a reputation for quality repairs and exceptional customer service. I suggest you visit our website at www.abraauto.com to see the "testimonials" we have received from past customers. Thanks.