annoymous
Standish,#2General Comment
Sat, September 07, 2013
Great service great people and the cost was half the price. I was would take any of my cars there and I will send everyine I know there.
The staff is kind and helpful and helped me out ,no problems since the fix.
Thanks for the great service A + to ABS AUTO Sterling MI
Jennifer
Houghton Lake,#3Author of original report
Wed, July 11, 2012
I can't even find out if it's a bad part or bad service, though! I don't have the money they require. An honest business would at least take a look and see what happened and then give me options. Instead these guys are playing the blame game.
The first thing they told me the first time I called was "you brought in the transmission - it's not our fault."
But if they knew the part wasn't good - and their false statements that they TOLD ME and I demanded them to do it anyway show that they at least suspected it was bad and are now trying to cover their rear-ends - why didn't they tell me? Why not look out for your customers? I was a woman who admitted to not knowing much about vehicles and mechanics - I trusted them to tell me if something was wrong. Instead they let me drive off, putting my kids in danger on the road. Seriously. I asked if it was OK to drive home - with my kids - to a town 50 miles away. Yep, good to go.
One time the van came to almost a complete stop in the middle of the road when the gears went all haywire. It was terrifying.
But this is all my fault, right?
I've talked to the supplier of the part. It's still under warranty. They have agreed thus far to accept a trade-in for another transmission. However, the guy I talked to was very suspicious and said that he thinks something fishy is going on. My brother also says something isn't right about the transmission - especially with the fluid turning a white tinged color. They both have said that it might be the mechanic's fault for improperly installing it.
I don't care whose fault it is. I was treated like crap and basically called a liar. That's not good customer service, period.
I own a small business myself, and when a client feels like they have been wronged the first thing I do is see what I can do to fix it - regardless of whether or not the situation is my fault. People at least want to hear that you feel sorry for their bad luck - they don't want chicks on the other line to tell them that they're playing a he-said-she-said game and cite statements that covers their butts but makes the client out to be a liar. That's bad business.
I've spoken to a lawyer. Not because I'm going to hire a lawyer, but because I had questions about this situation. No lawyer would take any case with this amount of money involved anyway. Ha.
The thing that's really ridiculous about this? If they would have been nice, if they would have been like, yeah, let's take a look and see what happened, it wouldn't have been a problem. They could have even told me it was the part even if it wasn't and I would have believed them because I don't know any better. I would have happily taken the part back and been completely fine with everything. Instead I got treated like this. I got lies.
If the mechanic had a problem using USED PARTS they sure as heck didn't share that info with me.
Bubba Lee
REd Deer,#4General Comment
Tue, July 10, 2012
This is why we don't instal used components. ( I work for abn Unrelated repair facility in Canada)
If it fails you come to the installer for warranty, warranty the installer should have warned you is not going to be the installers problem before the job started. The counter guy is defensive and makes you mad, things get said that involve references to firearms, sex and travel. We have to fire the counter guy and apologize, for a problem the used part and the used part supplier caused.
I recommend you speak directly to the supplier where they want it fixed.
You would be foolish to think will get a fair shake from the installer now.