- Report: #341102
Complaint Review: Absolute Kitchen And Bath Marketplace LLC - Surrey Maine
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Absolute Kitchen And Bath Marketplace LLC
15 Tufts Court Surrey, 04684 Maine, U.S.A.
Phone:
207-667-4439
Web:
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Absolute Kitchen And Bath Marketplace, LLC, Fashionable Enclosures, Cabinetsdelivered.com Advertised quality and services is not what is delivered. Surrey Maine
Be wary of these guys. They say they have exceptional quality, better the other name-brand cabinets. They did not have any samples to send me but foolishly I gave $550. They eventually sent me some sample cabinet doors. The doors and drawer fronts had numerous problems including problems with the finish, embedded grit and dust, chips on the edge banding, out of square doors. Generally a rather mediocre quality all around.
When I brought this to the attention of Barry Tuttle, their salesman, he informed me that they would no longer do business with me because I was too particular about the cabinets. He would no return any of my money because he said they had spent so much sending me the doors.
I also noticed that some of there doors are really made by Conestoga.
So watch out and get your hand on the samples before sending any money.
Malcolm
Jackson, New Hampshire
U.S.A.
When I brought this to the attention of Barry Tuttle, their salesman, he informed me that they would no longer do business with me because I was too particular about the cabinets. He would no return any of my money because he said they had spent so much sending me the doors.
I also noticed that some of there doors are really made by Conestoga.
So watch out and get your hand on the samples before sending any money.
Malcolm
Jackson, New Hampshire
U.S.A.
1 Updates & Rebuttals
Barry Tuttle
Surry,Maine,
U.S.A.
In 25 years I have never such a critical client.
#2REBUTTAL Owner of company
Tue, July 29, 2008
I personally handled this client's design and worked with him for a very long time. The $550 we received from him was for a single kitchen design (under our paid design service) and not for samples. We did many additional designs of his space at no extra charge (totaling over $1,200 design time). We also sent him many samples with shipping costs that far exceeded our average client (FEDEX bill over $280). He found fault with all the samples we sent. Most of the faults were extremely minute due to imperfections in the nature of wood (wood is not perfect). This is the only customer in 25 years that we were fearful we would never be able to make happy (yes there are rare difficult customers out there). I regret that the process turned out the way that it did, but we were loosing money rapidly and could not seem to please him. We did not refund his $550 fee because he did take full advantage of our national award winning design service in which he agreed to(he has multiple plans that we created). It is rare, but some customers are impossible to please.
