- Report: #744894
Complaint Review: ACA Appliances - Cedar Parl Texas
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Author Not Confirmed
Why?
ACA Appliances
300 Brushy Creek Rd # 401, Cedar Park, TX 78613-31 Cedar Parl, 78613 Texas, United States of America
Phone:
(512) 219-0900 ?
Web:
http://www.acaappliance.com/
Categories:
Business Rating:
(0)
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ACA Appliances ACA Appliance and Air Conditioning does not warrant their own work Cedar Parl, Texas
ACA was employed by the previous owner of my house to fix the display board on a dishwasher. The previous owner had a warranty company handle it. During the inspection, the inspector noted that the dishwasher worked flawlessly, completing a full cycle, but the display board was fried and you basically couldnt get any of the lights to work. Anyways, ACA came out and fixed the display board. However, to access the display board, the front door needs to be disassembled. After completing the work, the dishwasher now leaks badly out of the front door. It didnt do that before, and now it does.
I called ACA and attempted 4 times to have someone come to the house. I even took 1 full day off and 3 half-days off to get this done. Not once did they come or even call. It was comical towards the end when even Sharon was saying she cant understand why its so bad. Last Friday I called her at 3pm concerned that no one was going to come yet again. She said someone should be there in the next two hours and that theyd call before they came. At 445, I called and she sounded dumbfounded. Anyways, we postponed to next Friday and she said Id be the first call. At 9am that Friday, I call and guess what, no ticket for me. Another lady helps and says shell get someone out right away. 1 hour later she calls back and says theyre not coming at all. That its just been too difficult to get out there and that I need to call my warranty company and get ANOTHER appliance company to fix it.
So basically, they dont want to spend their time/money to fix/warrant their work. Absolutely horrible company to deal with on all fronts. The organization and customer service and quality of work is all awful.
I called ACA and attempted 4 times to have someone come to the house. I even took 1 full day off and 3 half-days off to get this done. Not once did they come or even call. It was comical towards the end when even Sharon was saying she cant understand why its so bad. Last Friday I called her at 3pm concerned that no one was going to come yet again. She said someone should be there in the next two hours and that theyd call before they came. At 445, I called and she sounded dumbfounded. Anyways, we postponed to next Friday and she said Id be the first call. At 9am that Friday, I call and guess what, no ticket for me. Another lady helps and says shell get someone out right away. 1 hour later she calls back and says theyre not coming at all. That its just been too difficult to get out there and that I need to call my warranty company and get ANOTHER appliance company to fix it.
So basically, they dont want to spend their time/money to fix/warrant their work. Absolutely horrible company to deal with on all fronts. The organization and customer service and quality of work is all awful.
