- Report: #447137
Complaint Review: Acaiburn - Des Moines Iowa
-
Author Confirmed
Why?
Acaiburn
3600 Army Post Road Des Moines, 50321 Iowa, U.S.A.
Phone:
800-7127222
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Acaiburn Julie Parks This is a fraudulent company. Do not order this product! They will bill you credit card 4-5 times per month. Des Moines Iowa
I entered into the "trial agreement". Meanwhile, after two weeks, I could see that the product had no effect, so I called to cancel. I was informed at the time of the call that next 60 days of product had already been shipped. This was a lie, as the product did not arrive for another 15 days. A tedious process of returning the product was described. I indicated the conversation would be and was RECORDED. The no service individual told me that following the cancellation, no more fees would appear on my credit card. The fee for acai burn has stopped, at least for now. Meanwhile, FOUR additional fees, ranging from 1 @ $9.95, 1 @ $4.95 and two @ $1.00 each are occuring monthly. Each billing occurs with a separate phone number, yet, not so shockingly, there were only two different addresses. The companies are all claiming that each of these other companies are separate and require a call for each fee to cancel. The last call was different in that they agreed to refund the fee but would not cancel the charge or offer a confirmation number. Interestingly, when the company is called, they indicate that the conversation will be recorded, yet when they are told that they will be recorded, they attempt to refuse it. Never before has one transaction resulted in agreements with 5 companies to debit my card.
the phone numbers are:
(800) 989-5907 (9.95 monthly)
(866) 279-5581 (2 times per month @ 1.00)
(866) 279-6513 (acaiburn 30 per month) and (web access $4.95 monthly)
(800) 712-7222 ($1.00 monthly)
I see people still out on the internet claiming that this process was not difficult. Trust me, they are plants from the company and LYING. Unless you enjoy several hours on the phone with theives, followed by a lengthy talk with you credit company and the fraud department...followed by the obvious eventuality of changing your credit card number, I suggest you realize that this is a scam. I wonder who is allowing this company to exist? Who is getting paid?
Rob
pasco, Washington
U.S.A.
the phone numbers are:
(800) 989-5907 (9.95 monthly)
(866) 279-5581 (2 times per month @ 1.00)
(866) 279-6513 (acaiburn 30 per month) and (web access $4.95 monthly)
(800) 712-7222 ($1.00 monthly)
I see people still out on the internet claiming that this process was not difficult. Trust me, they are plants from the company and LYING. Unless you enjoy several hours on the phone with theives, followed by a lengthy talk with you credit company and the fraud department...followed by the obvious eventuality of changing your credit card number, I suggest you realize that this is a scam. I wonder who is allowing this company to exist? Who is getting paid?
Rob
pasco, Washington
U.S.A.
4 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#3UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#4UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#5UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
