- Report: #450918
Complaint Review: ACAIBURN - Sherwood Park, Internet
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ACAIBURN
11 Athabascan Avenue Suite 240, Sherwood Park,, Internet, Canada
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ACAIBURN "Left me stranded and Worried, and had my Credit Card details'!!!! Canada Internet
I found Acaiburn on the net, entered on the $4.95 free trial on the 27th April 09, my creditcard was charged with $45.36 on the 27th April 09, the US currency was added which pumped up the price!!
The website said 1-3 weeks for NZ delivery, it arrived Tuesday 12th May 09, but, wait a minute folks, the so-called chat rooms dont give you a return address if the product does not work, they say to ring over and over again 1800335305 which cant be rung from nz and tolls couldnt get through either and he uk number doesnt exist due to tolls trying that as well.
So, you cannot return, as their is no return address, AND, you cannot speak to ANYONE about return, which means, if you hold on to your 60 day trial pack, they charge your credit card for another 3 months worth, as you cant contact them or RETURN. My bottle arrived in a white jiffy bag with no address on it for return and no paperwork at all. very, very cunning. The Paraparaumu police were advised. Be careful folks.
Very angry paraparaumu
Paraparaumu
New Zealand
The website said 1-3 weeks for NZ delivery, it arrived Tuesday 12th May 09, but, wait a minute folks, the so-called chat rooms dont give you a return address if the product does not work, they say to ring over and over again 1800335305 which cant be rung from nz and tolls couldnt get through either and he uk number doesnt exist due to tolls trying that as well.
So, you cannot return, as their is no return address, AND, you cannot speak to ANYONE about return, which means, if you hold on to your 60 day trial pack, they charge your credit card for another 3 months worth, as you cant contact them or RETURN. My bottle arrived in a white jiffy bag with no address on it for return and no paperwork at all. very, very cunning. The Paraparaumu police were advised. Be careful folks.
Very angry paraparaumu
Paraparaumu
New Zealand
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Thu, July 16, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process. Thanks, Acai burn team
