- Report: #469544
Complaint Review: AcaiBurn - Sherwood Park, AB,
-
Author Confirmed
Why?
AcaiBurn
11 Athabascan Avenue Suite 240, Sherwood Park,, T8A 6H2 AB,, Canada
Web:
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AcaiBurn has been taking 4.95 out of my account evry month since my son ordered the free trial amount. This month they took $59.95 Sherwood Park, AB, Canada
Back in February my son ordered the free trial offer of Acai Burn. they stated that the shipping of this free sample was $4.95. to be billed to my credit card. It was billed and paid in Feb. 2009
I have not ordered any more of this product because it was not effective, yet this company has billed or tried to bill the 4.95 fee every month since.
This month this company took 59.95 off of my account that I did not authorize and for a product that they are not supplying to me.
Vicki
Aliquippa, Pennsylvania
U.S.A.
I have not ordered any more of this product because it was not effective, yet this company has billed or tried to bill the 4.95 fee every month since.
This month this company took 59.95 off of my account that I did not authorize and for a product that they are not supplying to me.
Vicki
Aliquippa, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello,
#2UPDATE Employee
Tue, August 11, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945. or visit our site http://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello,
#3UPDATE Employee
Tue, August 11, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945. or visit our site http://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello,
#4UPDATE Employee
Tue, August 11, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945. or visit our site http://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
